Number porting requirements by country

Need to port an Australian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers (e.g., prefixes +61 2 – Sydney, +61 7 – Brisbane)
• Mobile numbers (e.g., prefix +61 4)
• Toll-Free numbers (e.g., prefix +61 1800)
• Shared Cost numbers (e.g., prefix +61 1300)

Porting requirements

Before starting the porting process, it’s important to determine which category your phone number falls under. In Australia, porting requests are classified as either CAT A or CAT C, depending on the type of service attached to this number.

• CAT A (Simple Port): This is the most common type of porting request. It applies to single-line numbers that are not linked to any complex service features. Toll-Free and Shared Cost numbers typically fall under this category. CAT A ports are generally straightforward and quicker to process.
• CAT C (Complex Port): This category is used when the number is part of a more complex service arrangement (e.g, ISDN services, Line Hunt, Fax Services, Number Blocks, or ADSL services). These requests involve additional steps and typically require a longer processing time.

Not sure which one applies? If you're unsure whether your number qualifies as CAT A or CAT C, we strongly recommend contacting your current provider to confirm before submitting your porting request.

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this document will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional forms by number type
  • For Mobile Numbers:
    • CAAA form (this template will be provided by Aircall for you to fill out)
    • Mobile Number Portability (MNP) form (this template will be provided by Aircall for you to fill out)
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address (PO BOX not accepted)
  • If the number is registered under an individual:
    • Utility bill (with personal address, PO Box not accepted) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting an Australian number typically takes up to 6 weeks after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable.
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port an Austrian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• National numbers
• Toll-Free numbers 

Porting requirements

Digital extensions

If you have any digital extensions (shorter or longer numbers based on the main number/s), please make sure to include them in the request, along with a clear note indicating that they are extensions.

To port an Austrian  number, you will have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership and type
  • For Geographic (local) numbers: Proof of address within the prefix area in AT (contract for a fixed telephone line, OR invoice for a fixed telephone line issued within 6 months, OR contract for an internet connection with a fixed IP address, OR invoice for an internet connection with a fixed IP address issued within 6 months)
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting an Austrian number typically takes 2 to 3 weeks after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Belgian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Mobile numbers ( no sms capabilities supported)
• National numbers (No outbound Capabilities)
• Toll-Free numbers 

Porting requirements

To port a Belgian  number, you will have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • VAT Number (if registered under a business)
• Additional documents based on number ownership and type
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport
  • The geographic numbers will require a Local address in BE

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Belgian number typically takes up to 10 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Canadian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

To port a Canadian number, you will have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Canadian number typically takes up to 15 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

🇨🇱 Chile

Need to port a Chilean number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

The porting process duration typically takes up to 8 days after documentation validation, depending on the complexity of the port and the time required by the current service provider. Please do not cancel your previous provider's account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Chilean number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

To port a Chilean number, you will have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Canadian number typically takes up to 8 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Croatian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

To port an Croatian number, you will have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • Copy of Court Registration
  • Copy of legal representative ID photo (photo of ID front+back or passport)
• Additional documents based on type
  • For Geographic (local) Numbers: Proof of Business or personal address within the prefix area in HR (Business registration document, OR Utility bill dated within the last 90 Days)
  • For Toll-free Numbers: Proof of Business or personal address in HR (Business registration document, OR Utility bill dated within the last 90 Days)

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Croatian number typically takes up to 10 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable.
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Czech number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• National numbers
• Toll-Free numbers 

Porting requirements

To port a Czech number, you will have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership and type
  • If the number is registered under a company: Commercial registry or equivalent, showing business address (must be in country)
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days (must be in country)
    • Government-issued ID or passport

Porting process duration

Porting a Czech number typically takes up to 12 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable.
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Danish number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Mobile numbers (only prefixes 22, 31, 40, 42, 44, 53, 71, 91, 93)
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Danish number typically takes up to 16 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port an Estonian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• National numbers

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address (must be in Estonia)
  • If the number is registered under an individual:
    • Utility bill (with personal address, must be in Estonia) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting an Estonian number typically takes up to 13 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Finnish number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Mobile numbers
• National numbers
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address (must be in Finland)
  • If the number is registered under an individual:
    • Utility bill (with personal address, must be in Finland) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Finnish number typically takes up to 3 weeks after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a French number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Mobile numbers
• National numbers
• Toll-Free numbers 

Porting requirements

Before starting the porting process, make sure you have the following information and documents ready:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional information by number type
  • For Mobile numbers: RIO Code (Relevé d'identité opérateur)
    • The RIO Code is a unique 12-character code used to authorize the transfer of your number from one provider to another
  • For Geographic (local) numbers: NDI and SDA details
    • NDI (Numéro de désignation d’installation): The unique main or "head" number under which other associated numbers (SDAs) are grouped, often used for billing and identification. The NDI is usually listed on the invoice with your current provider
    • SDA (Sélection directe à l’arrivée): Secondary numbers attached to the NDI that are not usually specified on the invoice (only the quantity).
    • RIO Code (Relevé d'identité opérateur): Although optional its is useful to avoid rejections.
• Documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport

Not sure how to get RIO, NDI, or SDA? We strongly recommend contacting your current provider to confirm before submitting your porting request

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a French number typically takes up to 14 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.

• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable.
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a German number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers (e.g., prefixes +49 “30” – Berlin, +49 “40”– Hamburg)
• National numbers (e.g., prefixes +49 “32”)
• Toll-Free numbers (e.g., prefix +49 “800”)

Porting requirements

Before starting the porting process, it’s important to understand that in Germany, phone numbers are often grouped into ranges or “blocks.” These blocks can contain as few as 10 numbers or more than 100. If the number you wish to port is part of a block, all numbers within that block must be ported together. It is not possible to port only one number from the range. We strongly recommend checking with your current carrier to confirm whether your number belongs to a block before submitting your porting request. This step helps ensure Aircall can process your request correctly the first time.

Digital extensions

If you have any digital extensions (shorter or longer numbers based on the main number/s), please make sure to include them in the request, along with a clear note indicating that they are extensions.
 

In addition, some German carriers require that your current contract have an end date before numbers can be ported out. This will initiate the termination of your contract (including internet, if applicable) with the current provider. To prevent delays or rejections, we strongly recommend contacting your carrier in advance to inform them of your intention to port your numbers.

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional forms by number type
  • For Toll-Free Numbers: Allocation Certificate from BNetzA (Bescheid über die Zuteilung einer Rufnummer für entgeltfreie Telefondienste)
• Additional documents based on number ownership

  • If the number is registered under a company: Handelsregisterauszug (Commercial Register) OR Bescheinigung der Gewerbeanzeige (Business Registration), OR Business Taxation document supplied by the local authority, whether that be government, state, municipality.

    Valid proof of ID of the authorised person (ID-card OR passport OR German driving license)

     

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a German number typically takes up to 45 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To successfully port your number:

• Once ready, you can submit a requestto our Customer Support team.
• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable.
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Greek number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

To port a Greek number, you will have to gather the following documents:

• For all number types:
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • Company Registration Certificate
  • Copy of LOA signatory’s photo ID/Passport
• Additional documents based on number ownership and type
  • For Geographic (local) numbers: If the number is registered under a company: Proof of local address within the area of the prefix in Greece (Government-issued document in the last 12 months) If the number is registered under an individual:
• Proof of local address within the area of the prefix in Greece( Government-issued ID or passport)
• For Toll-free  numbers: Proof of Business Address in GR (Government Issued document in the last 12 months, Toll-free numbers cannot be registered under individuals)

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Greek number typically takes up to 6 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable.
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Hong Kong number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • Copy of Hong Kong Business Registration
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address issued in the last 6 months
  • If the number is registered under an individual:Government-issued ID or passport showing address 

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Hong Kong number typically takes up to 30 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Hungarian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

To port a Hungarian  number, you will have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address (Must be in Hungary for Geographic Numbers)
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days (Must be in Hungary for Geographic Numbers)
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Hungarian number typically takes up to 10 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port an Irish number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• National numbers
• Toll-Free numbers 

Porting requirements

To port an Irish number, you will have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership and type
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport
  • Geographic (local) numbers will require proof of a Personal or business address within the prefix area in IE ( Business registration or Utility bill dated within the last 90 days)

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting an Irish number typically takes up to 13 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port an Israeli number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• National numbers
• Mobile numbers

Porting requirements

To port an Israeli number, you will have to gather the following documents:

• For all number types:
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • Copy of LOA signatory’s photo ID (ID Cart or passport)
• Additional documents based on number ownership and type
  • If the number is registered under a company:
    Proof of business address within the prefix area in IL( Business registration or commercial registry no older than 12 months)
    Subscriber letter (Template provided by Aircall)
  • If the number is registered under an individual:
    • Proof of business address within the prefix area in IL for Geographic numbers (Utility bill dated within the last 90 days, OR  ID showing local address, OR Residence Permit, OR Government Issued Documents, OR Lease Agreements)
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting an Israeli number typically takes up to 17 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable.
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port an Italian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

To port an Italian number, you will have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional forms by number type
  • For Geographic (local) Numbers:
    • Migration code (you should require this from your current provider/carrier)
    • Proof of ID of the Authorized person (ID Copy front + Back or Passport)
    • Business address (in Italy)
    • Italian VAT number
    • Italian Fiscal Code of authorized person
• For  Toll-free Numbers:
  • Migration code (you should require this from your current provider/carrier)
  • Proof of ID of the Authorized person (ID Copy front + Back or Passport)
  • Business address (worlwide)
  • VAT number
  • Fiscal Code of authorized person

• Additional documents based on number ownership
  • Government-issued ID or passport of the authorised person

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting an Italian number typically takes 15 to 20 after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable.
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Latvian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • Proof of Address third-party-issued bank statement issued in the past 6 months OR public utility bill (including mobile bills) showing regular use and issued in the past 6 months OR lease agreement that is still in date/valid OR Government documents issued in the past 6 months OR digitally issued and electronically signed copy from the Latvian Trade Registry from Latvian Trade Registry
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address in Latvia
  • If the number is registered under an individual:
    • Utility bill (with personal address in Latvia) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Latvian number typically takes up to 15 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Lithuanian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership and type
  • If the number is registered under a company: Commercial registry or equivalent, showing business address (must be within the same area of the prefix for Geographic numbers and in the country for Toll-free)
  • If the number is registered under an individual:
    • Utility bill (with personal address, must be within the same area of the prefix for Geographic numbers and in the country for Toll-free) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Lithuanian number typically takes up to 7 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Mexican number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

To port a Mexican number, you will have to gather the following documents:

• For Geographic (local) numbers:
  Proof of Local address in Mexico (Business registration or utility bill dated in the last 90 days)
• For all number types:
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days

  • Copy of power of attorney

    Additional documents based on number ownership

• If the number is registered under a company: Commercial registry or equivalent, showing business address
• If the number is registered under an individual:
  • Utility bill (with personal address) dated within the last 90 days
  • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Mexican number typically takes up to 30 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable.
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Dutch number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• National numbers
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address (for geographic numbers must be within Netherlands)
• If the number is registered under an individual:
  • Utility bill (with personal address) dated within the last 90 days (for geographic numbers must be within Netherlands)
  • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Dutch number typically takes up to 15 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a New Zealand number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a New Zealand number typically takes up to 10 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Norwegian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• National numbers
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Norwegian Commercial registry or equivalent, showing business address in Norway (Firmaattest, OR Basisopplysninger, OR Registeruskrift; only an original copy signed or stamped by the issuing authority, OR a digitally issued and signed document issued from the Bronnoysundregistrene)
• If the number is registered under an individual:
  • Utility bill (with personal address in Norway matching the prefix) dated within the last 90 days
  • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Norwegian number typically takes up to 15 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Note: geographic numbers require emergency services activation, this will delay the activation of outbound services for 2 to 3 days.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Polish number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Polish number typically takes up to 15 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Portuguese number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers (Only Lisbon & Porto)
• National numbers
• Toll-Free numbers 

Porting requirements

To port a Portuguese number, you will have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • Copy of the legal representative's photo ID
  • CVP code (Código de Validação de Portabilidade) is required
• Additional documents based on number type
  • For Geographic (local) numbers:
    • Proof of address and Telecom services within the prefix area in PT (contract from a fixed line telephone operator, OR invoice from a fixed line telephone operator issued within 6 months, OR contract for an internet connection with a fixed IP address, OR invoice for an internet connection with a fixed IP address issued in the last 6 months;
      Copy of the legal representative's photo ID.
  • For National and Toll-free Numbers:Proof of Local address in PT (Utility bill dated within the last 90 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Portuguese number typically takes up to 19 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. Doing so might result in the numbers becoming irrecoverable.
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Romanian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• National numbers
• Toll-free numbers

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • Copy of the legal representative's photo ID
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address ( must be in Romania, for Geographic numbers must match the city of the prefix)
  • If the number is registered under an individual:
    • Utility bill (with personal address,  must be in Romania, for Geographic numbers must match the city of the prefix) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Romanian number typically takes up to 8 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Singaporean number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• National numbers (only +65 6XXX numbers)

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • Porting Form (template to be provided by Aircall if applicable)
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Singaporean number typically takes up to 15 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Slovakian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address (must be in the country for Geographic numbers)
  • If the number is registered under an individual:
    • Utility bill (with personal address, must be in the country for Geographic numbers) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Slovakian number typically takes up to 19 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Slovenian number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address (must be in the country)
  • If the number is registered under an individual:
    • Utility bill (with personal address, must be in country) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Slovenian number typically takes up to 9 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Spanish number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers (e.g., prefixes +34 “91” - Madrid, +34 “93” - Barcelona)
• Mobile numbers (e.g., prefixes +34 “6”) - Temporarily Unavailable
• National numbers (e.g., prefixes +34 “800”)
• Toll-Free numbers (e.g., prefixes +34 “902”)

Porting requirements

Before starting the porting process, and if you are porting Geographic (local) numbers, it’s important to determine which category your phone number falls under. In Spain, porting requests are classified as either Single-Line Port or Multi-Line Port

• Single-Line Port: A port order for an individual number or group of numbers that are not associated with a number range. Single-line numbers are able to be ported freely and individually as single numbers.
• Multi-Line Port: A port order used when porting a large batch or range of numbers. On occasion, numbers can be grouped together in ranges varying in size from 10 to 100+. If the numbers you are looking to port are part of a larger range or have associated numbers, all numbers will need to be ported together.

Not sure which one applies? If you're unsure whether your number qualifies as a Single-Line Port or a Multi-Line Port, we strongly recommend contacting your current provider to confirm before submitting your porting request.

You have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • CSR (Customer Service Record): a document detailing account information for a given phone number. You can request a CSR from your current carrier.
• Documents based on number ownership
  • If the number is registered under a company:
    • Commercial registry or equivalent showing business address (must be in Spain, within the area of the prefix for Geographic Numbers)
    • CIF (Certificado de Identificacion Fiscal): Tax ID for all Spanish companies
  • If the number is registered under an individual:
    • Utility bill (with personal address, must be in Spain, within the area of the prefix for Geographic Numbers) dated within the last 90 days
    • Government-issued ID or passport

    • NIF (Numéro de Identificación Fiscal): Tax ID for Spanish citizens.

       

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a Spanish number typically takes up to 15 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported.If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Swedish number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Mobile numbers (Portable prefixes are limited to +4670, +4672, +4676, +4679)
• National numbers
• Toll-Free numbers 

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address (must be in Sweden)
  • If the number is registered under an individual:
    • Utility bill (with personal address, must be in Sweden) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections

Porting process duration

Porting a Swedish number typically takes up to 12 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a Swiss number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers

Porting requirements

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address (must be in Switzerland)
  • If the number is registered under an individual:
    • Utility bill (with personal address, must be in Switzerland) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections

Porting process duration

Porting a Swiss number typically takes up to 15 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port an English number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers (e.g., prefixes +44 “204 or 208” - London, +44 “1418” - Glasgow)
• Mobile numbers (e.g., prefixes +44 “7”)
• National numbers (e.g., prefixes +44 “330”)
• Toll-Free numbers (e.g., prefixes +44 “800” or +44 “807”)

Porting requirements

Before starting the porting process, confirm your Main Billing Number (MBN) with your current provider. The MBN is the number under which all other phone numbers are billed. If the MBN is being ported, all associated numbers must either be ported at the same time or disconnected by the current provider once the port is complete.

Additionally, if you are porting Geographic (local) numbers,  it’s important to determine which category your phone number falls under. In the UK, porting requests are classified as either Single-Line Port or Multi-Line Port

• Single-Line Port: A port order for an individual number or group of numbers that are not associated with a number range. Single-line numbers are able to be ported freely and individually as single numbers.
• Multi-Line Port: A port order used when porting a large batch or range of numbers. On occasion, numbers can be grouped together in ranges varying in size from 10 to 100+. If the numbers you are looking to port are part of a larger range or have associated numbers, all numbers will need to be ported together.

Not sure which one applies? If you're unsure whether your number qualifies as Single-Line Port or a Multi-Line Port, we strongly recommend contacting your current provider to confirm before submitting your porting request.

You also have to gather the following documents:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • CUPID code OR Current Carrier name
• Additional forms by number type
  • For Mobile Numbers:
    • PAC (Porting Authorization Code): As per OFCOM guidelines, you can request your PAC by texting ‘PAC’ to 65075 or by contacting your current provider directly. Your PAC remains valid for 30 days before expiration
    • KYC mandatory information; Business Name
    • Worldwide Business Address of the company
    • Emergency address (if different)
    • Business Registration Number
    • Company Website Address
    • Authorized Representative Name
    • Authorized Representative Phone Number
    • Authorized Representative Email Address

• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport

Note: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a UK number typically takes up to 6 weeks after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

Note: 

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable.
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections

Need to port a US number? This guide will walk you through everything, from requirements to porting timelines.

Supported number types

Aircall can port the following number types:

• Geographic (local) numbers
• Mobile numbers
• Toll-Free numbers

Porting requirements

To port a US number, you will have to gather the following documents & information:

• For all number types
  • Letter of Authorization (LOA) dated within the last 30 days (this will be provided by Aircall for you to sign)
  • Copy of the current (‘losing’) provider's most recent phone invoice dated within the last 30 days
  • Account number associated to the numbers you are porting (provided by your current carrier)
  • Customer Service Record (CSR): a document detailing account information for a given phone number. You can request a CSR from your current carrier (provided by your current carrier)
• Additional forms by number type
  • For Geographic (local) & Mobile numbers: Security PIN: a four-digit numeric sequence that can be required in order to port your numbers successfully (provided by your current carrier)
• Additional documents based on number ownership
  • If the number is registered under a company: Commercial registry or equivalent, showing business address
  • If the number is registered under an individual:
    • Utility bill (with personal address) dated within the last 90 days
    • Government-issued ID or passport

NOTE: Additional documents or information might be requested in case of rejections.

Porting process duration

Porting a US number typically takes up to 15 days after your documentation is validated, depending on the complexity of the port and the processing time of your current provider. Please do not cancel your previous provider’s account until the porting is completed.

Porting process

To port your number, you have to submit a request to our Customer Support team.

NOTE:

• Your number must remain active with your current provider until the porting is complete.
• Do not cancel your account with your current provider before the numbers have been ported. If you cancel your account with your current carrier before the numbers have been ported, we may be unable to complete the porting, as your carrier can release the numbers before the porting is finalized, which consequently may make your numbers irretrievable
• For additional information on preventing and handling porting rejections, please review our documentation on Handling porting rejections