How to submit a French number porting request in the Aircall Dashboard

This article explains how to submit a number porting request for French numbers directly from the Aircall Dashboard. The process is self-service and completed in a few steps.

What is number porting?

Number porting allows you to transfer your existing phone numbers from another carrier to Aircall without changing the numbers. Your team and customers continue using the same numbers while benefiting from Aircall features.

Availability

Self-service porting in the Aircall Dashboard is available for French numbers, covering:

• Geographic numbers
• Mobile numbers
• National numbers

Self-service porting is also available for US, Canada, Australian, Spanish mobile and UK mobile numbers:

• How to submit a Spanish number porting request in the Aircall Dashboard 
• How to submit a UK mobile number porting request in the Aircall Dashboard
• How to submit an Australian number porting request in the Aircall Dashboard
• Submitting a US or Canada porting request via the Aircall Dashboard

If you need to port numbers from another country, open a support ticket and Aircall will manage the process for you.

Geographic and national porting types

For geographic numbers, French regulation distinguishes four porting scenarios. Which one applies depends on which numbers, and how many, you're moving.

• Portabilité for single lines with RIO code: a single line port with an associated RIO code.
• Portabilité totale (full porting): all numbers on the installation, including the head number (NDI), move to Aircall.
• Portabilité partielle simple (simple partial porting): only some numbers move; the head number (NDI) stays with your current carrier.
• Portabilité partielle complexe (complex partial porting): you're porting the head number (NDI) itself while other numbers on the installation stay behind. This requires designating a substitution head number, a new head number for the numbers remaining with your current carrier.

Note: If you're unsure of your number configuration with your losing provider, verify with them before submitting your porting request.

Mobile numbers

Porting a mobile number always requires a RIO code (Relevé d'Identité Opérateur), obtained from your current carrier. There is no NDI-based alternative for mobile numbers, the RIO is mandatory for every mobile number in the request.

Before you start

Preparing accurate information is essential. Missing or incorrect details are the most common cause of delays or rejections.

Porting French geographic and mobile numbers requires a validated KYC (Know Your Customer) verification. A security PIN and a state are not required. The expected timeline is 7 business days.

Required information

To obtain the RIO code for a number, you can:

• Dial 3179 from the line you want to port.
• Check your customer portal to see if these codes are available.
• Contact your carrier's customer service.

Important: Keep your numbers active with your current provider until the porting process is fully complete. Cancelling early may result in permanent loss of your numbers.

Submit a porting request via the Aircall Dashboard

Step 1: Numbers to port

1. Go to Aircall Dashboard > Numbers > Porting requests.
2. Click Port a number. Review the intro modal, then click Start porting request.

3. Select France as the Country.
4. Enter your current Carrier. If your current carrier is a VoIP service, ask them for the true underlying carrier or owner of the number(s).
5. Enter the numbers to port, including the country code (for example, +33 1 23 45 67 89). Separate numbers with a comma, or use Upload via CSV. All numbers must share the same country code (500-character limit on the text field).
6. If some of the numbers are part of a range, set Range accordingly.
7. Choose a preferred porting date and preferred porting time (shown in Paris time, CET/CEST). Aircall will do its best to accommodate it, but the final date is set through coordination between your current provider and Aircall's carrier.

Note: Mobile numbers have a lead time of minimum 3 business days, and geographic numbers a minimum of 7 business days.

8. Click Validate.

Note: Country, carrier, and numbers cannot be changed after this step. If your request contains multiple number types (for example, mobile and geographic), it will automatically be split by type. Each type is processed as a separate porting request, and any remaining numbers are saved as a new request in Draft for you to review and submit.

Step 2: Account details

The fields shown here depend on whether you're porting geographic or mobile numbers.

Geographic numbers

1. Optionally enter the SIRET number of the company holding the line contract.
2. If you're porting the current head number of your line group (complex partial porting), enter the Substitution Line Head Number, the number that will become the new head for the remaining numbers with your previous carrier.
3. Enter the NDI (Numéro de Désignation d'Installation) if you're not providing a RIO code, at least one of the two is required per number.
4. Enter the Legal company name, exactly as registered with your current (losing) provider.
5. Enter the Authorised contact name.
6. Optionally add the Account number (confirm it with your provider first).
7. Under RIO (Relevé d'Identité Opérateur) codes, add a RIO code and link it to the relevant number(s) if available, this helps speed up processing, though it isn't mandatory when an NDI is provided.
8. Click Next.

Mobile numbers

1. Optionally enter the SIRET number.
2. Enter the Legal company name and Authorised contact name.
3. Optionally add the Account number.
4. Under RIO (Relevé d'Identité Opérateur) codes, enter the RIO code for each number, this is required by the losing carrier to authorise the port and cannot be skipped.
5. Click Next.

Step 3: Service address

1. Enter the service address associated with your current carrier, including number and street.
2. Confirm Country, City, and Postal Code.
3. Upload a Recent Invoice Summary (RIS) from your current provider. This is required to complete the porting process. Optionally rename the uploaded document.
4. Click Next.

Step 4: Authorization

1. Review all the details you've entered: numbers to port, range, preferred porting date, current carrier, RIO(s), SIRET, NDI, substitution head number, legal company name, authorised contact name, account number, service address, and the uploaded RIS.
2. Under Letter of Authorization (LOA), sign the letter:
   • Sign letter: review the document in the embedded signing flow and complete it.
   • Send letter by email: enter the authorised signatory's email, they'll receive a link to sign.

3. Once signed, you'll see a confirmation showing who signed and when.
4. Check I confirm the information provided is accurate.
5. Click Submit porting request.

Important: The LOA is a legal requirement. The request cannot be submitted without a signed LOA from an authorised representative.

After submission

Once submitted, you'll receive an email with confirmation that your request is being processed. 
Our carrier will then submit your request to your losing provider, and we'll inform you of any updates regarding acceptances or rejections through your Aircall Dashboard, which can be accessed directly via the email link. 

Tracking your request

You can also track the progress of your request at any time in Aircall Dashboard > Numbers > Porting requests by simply clicking on your porting request.

Note: All required documents must be uploaded. Missing documents will prevent processing.

Porting Stages

Until completion, your numbers remain active with your current provider.

If your porting request is rejected

If your current provider rejects your request, a support ticket will be created on your behalf and we'll let you know the next steps. You can view that ticket from Aircall Dashboard > Numbers > Porting requests and click View ticket in the Support ticket column.