Our new and improved Dashboard is designed to improve the Admin user experience, improve performance, and align more with the agent Phone application. In this article, we will explore the new and updated features.
Once you have logged into the Dashboard, you will now land on the Numbers page by default, replacing the Home page. From here, you will find several changes.
Sidebar Navigation
The navigation in the sidebar has been reorganized so that Admins can reach important sections with fewer clicks, and navigate the dashboard more efficiently.
What's new?
Numbers
You will find a number of filters allowing you to view numbers that are associated with a certain country, numbers of a certain type (e.g. classic, Smartflow, etc.), numbers with a certain status. When filtering by status, you can view numbers that are open, closed, etc., but also numbers where action is needed, such as numbers that are inactive (those are need to be validated or are invalid).
In the Numbers list you will also find indicated whether the number is SMS-enabled and IVR-enabled. You will be able to edit and delete the number by clicking on the three dots to the right of each line. You will also be able to click directly on each number to access its Number settings.
Users
Now, you can conveniently access the Users section directly from the navigation sidebar. Previously, Users were found under the Teams section.
In the Users list you will find:
-
Availability status (click the arrow to the right to edit)
- User role (Agent, Supervisor, Admin, Owner)
Again, you may click on the three dots to the right of each user to edit or delete that user.
Teams
The Teams section now has a slightly different layout, with the Create Team button located in the upper right-hand corner.
From the list view, you can see how many team members each team has. You can also edit or delete teams using the three dots to the right.
Call & Stats
This section has been rearranged. Analytics is now a first-level item in the sidebar with the new title “Stats”, along with Call Settings and Activity Feed.
Stats (formerly Analytics)
Analytics is now structured in 4 subsections.
-
Overview (replaces the page displayed when clicking Calls & Stats in the old dashboard)
-
Analytics
-
Analytics+ (includes Analytics+ dashboards such as Unanswered Calls+)
-
Monitoring
My Company (formerly Account)
Account has been renamed as My Company and moved to the bottom of the navigation sidebar.
- In the General tab, we have your company information and logo.
-
In the Plan tab, we have improved the information available about your current plan and included a complete overview of all subscription plans.
-
In the Billing tab, we have your invoices and their statuses, as well as your payment method and billing information.
-
In the Roles & Permissions tab, we have a complete overview of the permissions available for each dashboard role.
-
In the Security tab, you are able to select your authentication method.
Integrations & API
Formerly found within Account, API keys are now available in the
Integrations & API section.
Top Bar
The top bar now hosts your Personal profile, Help, and Feedback section. It also displays the user roles assigned to your account. It is visible throughout the dashboard and never changes.
What's new?
Personal profile
This section hosts the Edit profile option (previously accessible only by clicking on your user in the Users list) and the Log out action. Now you can edit your personal information or conveniently log out, all in one place.
Help
This section replaces the ? icon in the old dashboard, without any further changes.
Notable changes
Upgrading your Plan
When a feature is not available for the current Plan you are subscribed to, you will see the feature in a disabled state with the option to upgrade.
Pages and Subsections
Subsections of a page are now organized in tabs, replacing the previous expansion of the sidebar, additional side menu (e.g. User details page), and sliding window on the right side of the screen (e.g. Business Hours settings for Numbers).