Creating a new number in Aircall

In this article, you will learn how to create a new number directly from the Aircall Dashboard.

If you need to review country coverage, available phone number types, or check whether a number type can be purchased via self-service, refer to number purchase requirements by country.

Important: Only users with Admin rights can purchase Aircall numbers.

Create a new number

Steps:

1. Log in to the Aircall Dashboard -> Numbers ->  Create or port a number -> select Create a number.

2. Choose the country, number type, and prefix. Here you can find more details about different number types. 

3. Review any additional messages that appear regarding availability, regulatory requirements, or service limitations.

4. Enter a name for your number, then click Create number.

5. A confirmation message will appear once the number has been successfully created.

6. To start using your new number, click Set up number to begin configuration. For detailed setup instructions, see configuring a number.

Number activation

When activating a new phone number, you may be asked to provide verification documents depending on the selected prefix or location. This process ensures compliance with local regulations.

Using verified address information

If you have already submitted and verified address information for a specific phone number, this information can be reused when purchasing additional numbers in the same geographic area.

However, when purchasing numbers in a different location, you will need to submit a new Regulatory Information Set (RIS), which includes a local address and any required supporting documentation.

Note: If you have already verified a Berlin prefix, any new Berlin numbers you purchase will be activated immediately. However, if you want to purchase a Munich number, you must complete the verification process again by submitting the required documents for that location.

Tip: To review the requirements refer to number purchase requirements by country.