This article explains which Analytics features are available in each Aircall plan, helping you find the option that best fits your business needs. You’ll also learn what additional insights are unlocked with the Analytics+ add-on.

Overview of key features per plan

Essential and Starter AI plans

With the Essential and Starter AI plans, you can:

  • Quickly assess performance using the Overview dashboard.
  • Download Call history for detailed records and custom reporting.
  • Troubleshoot network quality issues with the Network Diagnostics dashboard.

These features are ideal for getting a broad view of your team’s activity and resolving technical issues efficiently.

Professional plan

The Professional plan includes all Essential features plus advanced analytics designed for deeper performance insights.

With this plan, you can:

This plan is ideal for teams that want actionable insights to improve efficiency and team performance.

Analytics+ add-on

The Analytics+ add-on offers advanced data capabilities to help you troubleshoot, optimize, and scale your business operations with precision.

With Analytics+, you gain access to:

  • Live Monitoring+, which filters live data by number to detect and resolve issues instantly
  • Callback analytics, including pending callback time and the count and percentage of requests not called back
  • Advanced dashboards for deep business insights:
  • Unlimited data history for long-term trend analysis
  • Access Live Monitoring+ with additional tools for a in-depth real-time view of calls and user activity to spot and troubleshoot performance issues faster.
  • Advanced filters, heat maps, and drill-downs to uncover root causes and monitor detailed performance metrics
  • Analytics+ also unlocks broader filtering, including unlimited date range (compared to a 6-month limit on Essential and Professional), hour-of-day filtering, and call status filtering across all reports instead of just Call history.

These tools make Analytics+ the best choice for data-driven teams looking to understand performance over time and across multiple dimensions.

Comparison of analytics dashboards by plan

Analytics dashboardEssential & Starter AIProAnalytics+
Overview✅✅✅
Overview+❌❌✅
Call history ✅✅✅
User Status History+❌❌✅
User activity❌✅❌
User Activity+❌❌✅
Inbound❌✅❌
Inbound+❌❌✅
Outbound❌✅❌
Outbound+❌❌✅
Unanswered Calls❌✅❌
Unanswered Calls+❌❌✅
Network Diagnostics✅✅❌
Network Diagnostics+❌❌✅
Monitoring+❌❌✅
Live monitoring❌✅❌
Live Monitoring+❌❌✅

Frequently asked questions

I have the Essential or Starter AI plan. Can I subscribe to the Analytics+ add-on?

Yes. Customers on the Essential or Starter AI plans can subscribe to the Analytics+ add-on to gain access to all Analytics+ dashboards and features, including unlimited data history and advanced analysis tools.

How can I try and subscribe to Analytics+?

You can start a free trial of Analytics+ directly from your Analytics menu:

  1. Select Discover Analytics+.
  2. Follow the steps to activate your trial.
  3. If you’re not the company owner, an approval request will be sent to them automatically.

Learn more about how to purchase the add-on in our article Purchasing add-ons in Aircall.