Each month, you will receive a usage invoice with any inbound and outbound call charged based on your contract pricing.
You can download a call report in the Call settings section of your dashboard:
Outbound Call Rates
An outbound call is initiated by a Aircall user to and external phone number
There are 3 different outbound call types:
- Landline: outbound call made to a landline prefix.
- Mobile: outbound call made to a mobile prefix
- Premium: outbound calls made to premium prefixes which charge callers higher price rates for select services.
Outbound call pricing may vary in Aircall and as a best practice, you should get in touch with either your Account Executive or Customer Success Manager to verify the rates. If you are currently on a trial, please contact sales@aircall.io. If you are already a customer and you are looking to verify the rates or inquire about unlimited bundles, please contact your Customer Success Manager.
⚠️ Please also note that calls forwarded outside of Aircall, as well as external conference calls, will be charged outbound rates.
Inbound Call Rates
All of your inbound calls in Aircall are free unless you have toll-free numbers. As a reminder, toll-free numbers are numbers where you pay calling rates for your customers to call you.
Inbound toll-free call pricing may vary in Aircall and as a best practice, you should get in touch with either your Account Executive or Customer Success Manager to verify the rates. If you are currently on a trial, please contact sales@aircall.io. If you are already a customer and you are looking to verify the rates or inquire about unlimited bundles, please contact your Customer Success Manager.