Understanding your subscription and Aircall plan

Aircall makes it easy for account owners to access detailed information about their subscription. From your plan name and billing details to add-ons, everything is available directly from your Aircall Dashboard -> My Company ->Plan. The Plan Overview page contains the following key sections:

• General subscription details
• Users, numbers and teams
• Call and bundle details
• Adds-on

Important: Only users with Owner permissions can view plan and billing information.

General subscription details

Here you can view:

• Plan name
• Billing frequency (monthly or annual)
• Next billing date
• Contract renewal date

Users, numbers and teams

Below general subscription details, you'll see a table showing your current licenses and charges for Users, Numbers, and Teams.

A - Number of active users/numbers/teams in your account. It's possible to have more users than the number of licenses included in your subscription.

B - Number of users/numbers/teams included in your current plan. The Essentials plan allows up to 3 teams; the Professional plan has no team limit.

C - Price per included user/number/team.

D - Quantity of extra users/numbers/teams added beyond your plan’s allowance during the current billing period.

E - Price per extra user/number/team added.

F - Total charges for included and extra licenses combined.

H - Information regarding your call options. If you have an extended bundle, all the destinations will be listed here.

Call bundle details

Aircall provides a range of call bundles designed to suit various regions and calling requirements. These bundles include outbound minutes to specific destinations. Certain plans also cover mobile numbers, whereas others are restricted to landlines. If you have a bundle plan, all included destinations and call options will be listed here.

Tip: If you want to learn more about call bundles and add it to your plan, contact our Customer Success team for assistance.

How to view your add-ons

You can view which add-ons such as AI, Analytics+, and WhatsApp, are included in your subscription by visiting the Plan section. Keep in mind that add-ons are billed based on the number of standard users in your plan, even if not all licenses are actively in use. A standard user refers to one of the licenses included in your base subscription (this does not apply to any additional users added during the billing cycle).

Important: The cost for additional users will be higher, as it includes some active add-ons.

Note: Some Aircall plans include add-ons at no additional cost. For example, the Professional plan includes AI Assist. Future plans, such as Premium, may also include selected add-ons as part of the base subscription.

Example: Analytics+ add-on displayed in the Plan section

Add-on trials

You can trial some add-ons for free directly from your Aircall dashboard.

• Free trials typically last from 14 days to one month (depending on the Add-on) and do not auto-renew.
• Once the trial ends, it is automatically cancelled.
• To subscribe to an add-on after a trial, contact our Customer Success team.

Understanding invoice changes

If you notice unexpected changes in your invoice, there are a few common reasons this might happen.

1. Review your current subscription details in the Plan section of your dashboard to confirm which licenses and add-ons are included.
2. Check whether any recent updates were made (such as adding or removing add-ons) and compare the number of active licenses against the limits of your subscription.

Common causes for invoice increases

Tips for cost management

• Regularly review your plan and usage
• Avoid unused licenses or overages
• Contact our Customer Success team to ensure your subscription fits your needs.

When can I change my plan?

You can request a plan change at any time by visiting the Aircall Pricing page to compare features across plans. Please note that all changes must respect your contractual commitment and Aircall’s notice period. To upgrade, simply reach out to our Customer Success team.

Key timing considerations

• Billing date: Displayed in the Owner dashboard
• Committed period: Found under “Initial terms” in your contract

Tip: If you cannot find your contract, contact our Customer Success team for assistance.

30-day written notice requirement

Aircall’s Terms and Conditions require that you submit a written request at least 30 days before the end of your committed period for any plan modifications. Please, reach out to our Customer Success team to complete this step.

Upgrading from monthly to annual billing

To change your billing frequency (for example, from monthly to annual), please reach out directly to our Customer Success team. There’s no need to create a support ticket for this request, as our Customer Support team doesn’t handle billing frequency changes.

Available billing frequencies

• Monthly: Billed each month
• Annual: Full annual charge billed once; extra usage (e.g., additional users, out-of-bundle calls) is still billed monthly. If you purchase additional users/numbers or make calls to specific prefixes that are not included in the bundle, you will receive monthly invoices for "extra charges" that were not included in the first annual invoice.

Key points to know

• No impact on plan features: Billing frequency changes don’t affect included services.
• Annual savings: Annual plans often offer up to 25% off fixed charges.
• Convenience: Fewer transactions with a single annual payment (excluding extras).
• Flexibility: You may be able to switch back to monthly billing at the end of your current term.

Note: No fees are charged for changing your billing frequency. However, your total cost may vary based on discounts or extras.