Aircall Help Center | Understanding billing for users and phone numbers

The Aircall Dashboard lets you purchase extra users and phone numbers as your team grows. This article explains the two license types available, how pricing works when you buy, and what to expect on your invoice.

Note: Removing licenses is a separate process from purchasing them. Please see Removing user licenses from your plan if that's what you're looking for.

License types overview

Aircall offers two types of user and number licenses. Both work identically day to day, there's no difference in features or access between them, only in how they're billed and how much flexibility they offer.

Standard Licenses are committed to your subscription term, monthly or annual, and priced according to your plan rate. Please see Aircall Pricing & Plans for details.
Flex Licenses are always billed monthly, and you're only charged while a license is assigned to an active user. Flex is available only to customers on annual contracts, and must be enabled by your Aircall sales representative.

All new user and number purchases beyond the amounts shown on your Plan page are added to your contract, displayed on the Plan page, and billed as Standard or Flex, depending on your contract. Please see How to find information about my plan for more information.

Note: Every user with access to Aircall, Admin, Agent, Owner, or Supervisor, requires a license, regardless of role or call activity. Admin users need platform access to manage settings and reports, use platform tools for account management and reporting, and contribute to overseeing your Aircall setup.

Checking your current licenses

Your total Standard Licenses and Flex Licenses (if enabled for your account) are always displayed on the Plan page. Before adding a new user or number, check how many you already have, so you know whether you're about to purchase a new license or use one you already have available.

Go to Aircall Dashboard > Plan. You'll see total Users and total Numbers summarized in dedicated tiles near the top of the page.

Click the Manage link in the Users & Teams tile to see how many of your user licenses have been assigned.

Billing for minimum licenses

The Standard User License and Paid Phone Number quantities on your Aircall contract represent the minimum number of licenses you're committed to. You'll be charged for these minimums even when you have fewer active users and numbers on your account.

This ensures predictable billing and lets Aircall allocate resources effectively, regardless of actual usage. Your Aircall contract defines the number of user licenses and included numbers. If you're unsure about these details or want to review your contract terms, contact Customer Success.

Creating more users with new licenses

You can create more users from Aircall Dashboard > Users and Teams > All users. Please see Managing users in the Aircall Dashboard for the specifics of creating a user.

The Create new user screen tells you when a new license needs to be purchased. Prices for new user licenses now appear directly in the Create User screen, so you can see the cost before completing your purchase.

Note: Prices only appear when creating a user requires purchasing a new license. If you have an available license already, creating a user simply uses it, and no price is shown.

When a purchase is required, the Create new user screen shows you the cost upfront, before you confirm:

The license type (Standard or Flex), commitment term, and billing frequency
The per-license monthly price
Any required add-on licenses and their price
Any applicable fees (E911 and Compliance Recovery, for US accounts)
The prorated amount due today, through the end of your current billing period

Important: Customers who haven't had Flex Licenses enabled will always purchase Standard Licenses, for both users and numbers. Customers who have had Flex Licenses enabled will always purchase Flex Licenses.

Important: If you're on the Annual plan and Flex is enabled on your account, you can only add Flex Licenses right now.

If Flex isn't enabled and you are on the Annual plan, you'll always purchase Annual Standard Licenses. These are always committed for the year, your invoice frequency, whether that's upfront, monthly, or quarterly, is a separate setting from the commitment itself.

Important: Purchasing a new user or number license triggers a charge for that billing period, even if you delete the user or number immediately afterward.

What you see on your invoice and Plan page

Standard and Flex charges each appear as their own line item on your invoice. Your first invoice after a purchase includes the prorated amount shown at checkout; every invoice after that includes the full monthly or annual charge.

Important: Standard Licenses always follow your contract's commitment term and billing frequency (annual or monthly). They're prorated from the date they're added until your subscription end date. Flex Licenses, when enabled, are always billed monthly, and are prorated from the date they're added until your next monthly invoice date.

Your monthly invoice includes charges for all users and numbers purchased during that period, regardless of whether the licenses are actively used.

Your Plan page always reflects your current total, both Standard and Flex, so it's a reliable place to check your license count at any time.

Removing licenses from your account

To avoid paying for licenses you don't need, remove unused users or numbers before adding new ones, adding more than your contract includes triggers a new purchase automatically. Refer to Removing user licenses from your plan for full details regarding removing license Standard and Flex License removal.

Note: Unassigned Flex Licenses are removed automatically at the end of the billing period, unless you assign a new user to one before then. Standard Licenses work differently, and removal timing depends on your contract type. See "Removing user licenses from your plan" for the full details, including exactly how removal timing differs between Standard and Flex, and by contract type.

FAQs

I'm on an annual plan and my renewal is coming up. If I remove users now, will I avoid being billed for them next year?

It depends on your contract type. If you're on a month-to-month plan with no commitment, you can remove user licenses directly in the Aircall Dashboard, please see Removing user licenses from your plan, and the removal takes effect starting your next renewal. If you have a commitment period, whether that's an annual contract, a custom contract, or a monthly plan with a 12-month commitment, you'll need to request a subscription amendment through your Aircall sales representative at least 30 days before your renewal date.

Note: Removing licenses is a separate process from purchasing them. Please see Removing user licenses from your plan if that's what you're looking for.

License types overview

Standard Licenses are committed to your subscription term, monthly or annual, and priced according to your plan rate. Please see Aircall Pricing & Plans for details.
Flex Licenses are always billed monthly, and you're only charged while a license is assigned to an active user. Flex is available only to customers on annual contracts, and must be enabled by your Aircall sales representative.

Note: Every user with access to Aircall, Admin, Agent, Owner, or Supervisor, requires a license, regardless of role or call activity. Admin users need platform access to manage settings and reports, use platform tools for account management and reporting, and contribute to overseeing your Aircall setup.

Checking your current licenses

Go to Aircall Dashboard > Plan. You'll see total Users and total Numbers summarized in dedicated tiles near the top of the page.

Click the Manage link in the Users & Teams tile to see how many of your user licenses have been assigned.

Billing for minimum licenses

Creating more users with new licenses

You can create more users from Aircall Dashboard > Users and Teams > All users. Please see Managing users in the Aircall Dashboard for the specifics of creating a user.

Note: Prices only appear when creating a user requires purchasing a new license. If you have an available license already, creating a user simply uses it, and no price is shown.

When a purchase is required, the Create new user screen shows you the cost upfront, before you confirm:

The license type (Standard or Flex), commitment term, and billing frequency
The per-license monthly price
Any required add-on licenses and their price
Any applicable fees (E911 and Compliance Recovery, for US accounts)
The prorated amount due today, through the end of your current billing period

Important: Customers who haven't had Flex Licenses enabled will always purchase Standard Licenses, for both users and numbers. Customers who have had Flex Licenses enabled will always purchase Flex Licenses.

Important: If you're on the Annual plan and Flex is enabled on your account, you can only add Flex Licenses right now.

If Flex isn't enabled and you are on the Annual plan, you'll always purchase Annual Standard Licenses. These are always committed for the year, your invoice frequency, whether that's upfront, monthly, or quarterly, is a separate setting from the commitment itself.

Important: Purchasing a new user or number license triggers a charge for that billing period, even if you delete the user or number immediately afterward.

What you see on your invoice and Plan page

Important: Standard Licenses always follow your contract's commitment term and billing frequency (annual or monthly). They're prorated from the date they're added until your subscription end date. Flex Licenses, when enabled, are always billed monthly, and are prorated from the date they're added until your next monthly invoice date.

Your monthly invoice includes charges for all users and numbers purchased during that period, regardless of whether the licenses are actively used.

Your Plan page always reflects your current total, both Standard and Flex, so it's a reliable place to check your license count at any time.

Removing licenses from your account

Note: Unassigned Flex Licenses are removed automatically at the end of the billing period, unless you assign a new user to one before then. Standard Licenses work differently, and removal timing depends on your contract type. See "Removing user licenses from your plan" for the full details, including exactly how removal timing differs between Standard and Flex, and by contract type.