Release Notes - June 2025

New features

Aircall Workspace Desktop/CTI

Minor improvements, updates, and fixes are now live in Aircall Workspace.

• Messages view: Lists messaging conversations by type (SMS/MMS, WhatsApp), enabling a better user experience for messaging-heavy teams.
• Keep app on top: Enable this setting (Settings > Call setting > Keep app on top) to keep the Aircall app always visible above other windows, ideal for multitasking with tools like your CRM when your app is in reduced size.
• Faster call tagging in call bubbles: You can now search for a tag, press Enter to select it, and it’s saved instantly, no need to click through the list or hit the save button.
• Power Dialer improvement: Agents can now re-queue a contact from the Power Dialer session directly from the call-ended view, ideal for unanswered calls or when a follow-up attempt is needed.
• Power Dialer improvement: Agents can now pause Power Dialing sessions in the detached call window as well as in the call ended view.
• Related conversations improvement: Easier navigation between related conversations, when your customer has multiple numbers or interacts with several Aircall lines, you can now seamlessly switch between related conversations. Use the new “Back” button to return to the previous conversation without searching the list.
• Related conversations improvement: Improved traceability for related conversations, when interacting with the same customer across different lines, system logs now capture the switch (only if you change the line from the conversation thread). You’ll see “Continued on < - >” in the original thread and “Initiated from < - >” in the new one, each with a link for easy navigation.

More information: 

• Aircall Workspace: Using the Conversations, Messages, and Calls views
• Aircall Workspace: Call settings
• Aircall Workspace: Power Dialer

Salesloft V3 deprication

What is it?

With release of new version V4 of Salesloft Integration in March 2025, Aircall has deprecated the earlier V3 version of the integration. The V3 version of the integration will no longer be available, and customers that have not migrated to V4 yet will be required to install the V4.

Fixed bugs

Aircall Workspace Desktop/CTI

• Insight card state retention: When manually reduced in smaller views, the Insight Card now retains its collapsed state across navigation.
• Conversation header cleanup: For unknown contacts, the phone number now appears only once in the conversation header, no more duplicates.
• Improved display of anonymous calls: Anonymous calls now display correctly as “Anonymous”.
• Missed call counter fix: Mismatches between the missed call counter and inbox results are now resolved.

New features

Aircall Workspace Desktop/CTI

Minor improvements, updates, and fixes are now live in Aircall Workspace.

• Improved conversation auto-closing: When auto-close and mandatory tagging are both enabled, the conversation closes automatically after you confirm your tags, no need to choose between keeping it open or closing it manually.
• Categories renaming & unification: “All” replaces “Closed” and “Call history,” showing both open and closed conversations. Call History menu is removed from the main vertical menu.

More information: Aircall Workspace: Call settings

Fixed bugs

Aircall Workspace Desktop/CTI

• Display issue resolved: Call transcripts and AI insights now appear correctly in Aircall Workspace.
• Access issue fixed: Transferees on shared lines can now open conversations instantly, no reload needed.
• Inbox counter mismatch fixed: In some cases inbox counters were showing values despite an empty inbox, the underlying data issue is now resolved.

New features

HubSpot - Send SMS as Record Owner

What is it?

Allows users to send SMS messages as the record owner from a HubSpot Workflow Action. If selected, the system will send SMS messages via the owner’s valid SMS-enabled number.

More information: Send SMS from HubSpot workflows with Aircall numbers

New features

Aircall Workspace Desktop/CTI

Minor improvements, updates, and fixes are now live in Aircall Workspace.

Fixed bugs

Aircall Workspace Desktop/CTI

• Format issue with German numbers: App was duplicating the German prefix when calling/creating new contacts. It’s fixed by enforcing a full international format with "+".
• App unresponsiveness after unlocking computer: Incoming calls received during computer lock made the app unresponsive. Now the app restores full functionality after unlocking the computer.
• Power Dialer issues: Agents are no longer set to unavailable after Power Dialer sessions. Follow-up tags now apply only to the selected call, not automatically to the next ones.
• Voicemail drop tagging issue: When agents manually added tags, the VM drop tag was mistakenly removed. Now, both types of tags are saved correctly.
• Aircall Now <> Intercom calls not appearing: Calls from Intercom via Aircall Now were flagged as anonymous with “intercom_” numbers and weren’t handled. The workspace now correctly displays these calls as “Intercom Messenger,” consistent with the phone app.
• Intercom calls badly handled: Intercom calls via Aircall Now are now correctly labelled “Intercom Messenger” and handled in AW.

New features

Aircall Workspace Desktop/CTI

Minor improvements, updates, and fixes are now live in Aircall Workspace.

• Status enhanced visibility & navigation improvements: Full-screen view: enhanced “unavailable” status visibility with a one-click switch to “available.” Reduced view: status remains accessible even without the sidebar, with simplified switching. Status setting: agents can now go “unavailable” without choosing a sub-status, displayed as “Do Not Disturb” for others (to Teammates and in Dashboard).
• Voicemail player & transcript: Voicemails from missed calls can now be played and their transcripts viewed directly from the Inbox list, with no extra clicks, still accessible in conversation details.

More information: Aircall Workspace: Profile Overview and status, Aircall Workspace: Using the Conversations, Messages, and Calls views

Fixed bugs

Aircall Workspace Desktop/CTI

• Conversation unread indicator issue: "Unread" indicator is now cleared for all teammates on shared lines when a callback is made, just like it already works when replying to a message or closing the conversation.
• AW CTI, event not triggered: “user.closed” event now correctly fires when a user becomes unavailable, enabling CTI to trigger custom actions.
• Access to transferred conversation issue: Conversation details are now correctly shown during and after the call, even when the receiving user isn't assigned to the original line.
• Minor UI consistency fixes.

New features

WhatsApp in Aircall Messaging Channel

What is it?

The WhatsApp in Aircall add-on enables Aircall numbers to be used for WhatsApp messaging purposes. You can then send & receive WhatsApp messages directly in Aircall Workspace, mobile apps, and CTI.

More information: WhatsApp in Aircall

Add-on provisioning

What’s changing?

Add-on Provisioning refers to an assigned license-based model. This means that, for some Add-ons (now called "Provisioned Add-ons"), account Owners/Admins must assign Add-on licenses to the specific Users who need access to those Add-on features.

Starting June 3rd, Add-ons will fall into two categories:

• Account-level Add-ons: All Users on the Account must have an assigned license (automatically managed by the dashboard/system).
• Provisioned Add-ons: Only Users with an assigned Add-on license can access that Add-on's features; Owners/Admins manually assign licenses to Users on their Account.

Impact on Add-ons

• WhatsApp: Users (all Roles) with an assigned licenses can read and send WhatsApp messages in Aircall Workspace. Users (all Roles) without a license can only read WhatsApp messages in Aircall Workspace.
• AI: AI insights will only be generated for Users (all Roles) who have been assigned a license. Only Admins and Supervisors with an assigned license can access aggregated insights features (e.g. Scorecards, Trackers).

More information: Add-on Provisioning - How it Works

French mobile numbers are now available in Self-service

What’s is it?

Customers can now purchase French mobile numbers directly via Self-Service, without needing to open a support ticket. As with other regulated number types, customers will be required to provide a Regulatory Information Set (RIS)for verification.

Required Documentation:

• For businesses: Company address (with proof of address)
• For businesses: Company representative details (with proof of ID)
• For businesses: Company registration details (with proof of business)
• For individuals: Personal address (with proof of address)
• For individuals: Personal details (with proof of ID)

Please note:

French mobile numbers are highly regulated. Customers will be required to open a support ticket if you meet any of the following conditions:

• Have more than 60% outbound traffic on any of your French mobile numbers
• Request more numbers than the number of user seats in your account
• Have deleted more than 20 French mobile numbers in the last 30 days
• Have over 300 calls/day on any French mobile number

More information: New French National Numbering Plan

AI Voice Agent

• New optional Description: Avoid long and/or odd names for agents that are used by the AI Voice Agent. As an example, instead of using the name: "Katie (Aircall Example - Do Not Edit)", users can now use the name: "Katie" and then separately enter the description: "Aircall Example - Do Not Edit".
• Clone agent: Customers can now clone agents in the case you want to duplicate an existing agent.