Aircall Workspace: Profile Overview and status

The Profile Overview in the Aircall Workspace app gives you a quick snapshot of your information and daily performance, along with shortcuts to key settings and status controls.

In the Profile Overview, you can access key information and manage app preferences.

Profile information

• First name and last name
• Company name

Agent KPIs

A summary of your call performance for the current working day:

• Inbound calls: Total inbound calls you answered and completed, excluding finalized transfers
• Outbound calls: Total outbound calls you handled, excluding transfers

Note: Agent KPIs are calculated on a 24-hour basis and reset at midnight according to your designated timezone in Settings.

Theme

• Light: Bright color scheme for high visibility in well-lit environments
• Dark: Darker colors to reduce glare and eye strain in low-light settings
• Auto: Automatically switches between light and dark based on your device settings or time of day

Quick access to Settings

Open Settings to view or manage:

• Account: Edit profile info, update language and time zone, set availability hours, view assigned teams and numbers, and edit your emergency address details (US and Canada only)
• Inbox settings: Customize Conversations, Calls, or Messages views with categories that fit your workflow
• Call settings: Set wrap-up time, configure automations for conversation closing or wrap-up, and set your voicemail drop message
• Audio settings: Select your ringtone, and configure or test your microphone and speakers
• Network diagnostics: Test your network and adjust audio bitrate
• Shortcuts: Learn available keyboard shortcuts for faster navigation
• Notifications: Enable email notifications for key events

Steps:

1. Open the Profile Overview in the app.
2. Review your Profile information and Agent KPIs.
3. Choose a Theme: Light, Dark, or Auto.
4. Click Settings to update account, inbox, call, audio, network, shortcuts, or notification preferences.

Manage status

Control your call readiness from the Status menu.

Statuses:

• Available: Set to receive incoming calls
• Unavailable: Stop receiving calls. Choose a sub-status:
  • Out for lunch
  • On break
  • In training
  • Back-office
  • Other
  • Unavailable
• Busy: Automatically set when you are on a call or in wrap-up mode. A timer shows how long you have been busy
• Scheduled: Automatically adjusts based on your working hours, your time zone, and your configured availability slots

Important: Changing your availability status does not affect message distribution. Messages continue to be received regardless of your call status.

Steps:

1. Open the Status menu in the Profile Overview.
2. Select Available, Unavailable (and choose a sub-status), or let Busy and Scheduled update automatically.
3. Confirm any changes if prompted.

Log out

Use Sign Out at the bottom of the Profile Overview to safely exit the app at the end of your workday. Logging out helps keep your account secure and prevents unauthorized access.

Steps:

1. Open the Profile Overview.
2. Click Sign Out.
3. Confirm to finish logging out.