The Profile Overview in the Aircall Workspace app gives you a quick snapshot of your information and daily performance, along with shortcuts to key settings and status controls.

In the Profile Overview, you can access key information and manage your status.

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Profile information

  • First name and last name
  • Company name

Agent KPIs

A summary of your call performance for the current working day:

  • Inbound calls: Total inbound calls you answered and completed, excluding finalized transfers
  • Outbound calls: Total outbound calls you handled, excluding transfers
Note: Agent KPIs are calculated on a 24-hour basis and reset at midnight according to your designated timezone in Settings.

Manage status

Control your call readiness from the Status menu.

Statuses:

  • Available: Set to receive incoming calls
  • Unavailable: Stop receiving calls. Choose a sub-status:
    • Out for lunch
    • On break
    • In training
    • Back-office
    • Other
    • Unavailable
  • Busy: Automatically set when you are on a call or in wrap-up mode. A timer shows how long you have been busy
  • Scheduled: Automatically adjusts based on your working hours, your time zone, and your configured availability slots
Important: Changing your availability status does not affect message distribution. Messages continue to be received regardless of your call status.

Steps:

  1. Click on your user icon to open your profile overview.
  2. Select Available, Unavailable (and choose a sub-status), or let Busy and Scheduled update automatically.
  3. Confirm any changes if prompted.

When your status changes automatically

Several system-level events can change your availability to Offline without any action on your part. Your status will change to Offline if you:

  • Log out of Aircall Workspace
  • Switch off or restart your computer
  • Lose your internet connection
  • Lock your screen or your PC goes into sleep mode.

Log out

Use Sign Out at the bottom of the Profile Overview to safely exit the app at the end of your workday. Logging out helps keep your account secure and prevents unauthorized access.

Steps:

  1. Open the Profile Overview.
  2. Click Sign Out.
  3. Confirm to finish logging out.