On January 1, 2023, the French Regulatory Authority (ARCEP) rolled out a significant update to the French Numbering Plan. These changes aim to bring enhanced regulation and improve the user experience regarding mobile numbers.

What are the changes?

  • Updated usage rules for mobile numbers with restrictions on outbound SMS. Messaging features will be disabled if certain thresholds are exceeded: 10,000 SMS per month, 1,000 SMS per day, or 100 SMS per hour. For detailed information, please refer to the article French messaging limitations.
  • Creation of a new number range: A new range of phone numbers has been introduced for voice and messaging usage by ARCEP in the National Numbering Plan, also referred to as National Platform Numbers (prefix 093XXXXXX).

Guidelines for Aircall mobile numbers

To align with these changes, please adhere to the following guidelines for Aircall French mobile numbers:

  • Assign a mobile number to a single user
    • Ensure a dedicated user per mobile number.
    • Do not use a mobile number by several users.
  • Run two-way conversational use cases
    • Engage in balanced two-way voice and/or messaging communications.
    • Do not use voice or message communications that prevent direct inbound customer communication or involve mass communications.
  • Use French mobile numbers from the Aircall mobile app only

    • You must have an existing French mobile number to purchase an Aircall French mobile number. Aircall mobile numbers, non-French mobile numbers, and other French number types (such as local, national, or toll-free) are not accepted.

    • This existing number must be associated with a mobile device that has a valid SIM or eSIM.

Important: Failure to follow these guidelines may result in service disruptions on your French mobile numbers. If needed, contact our Customer Support team for alternative solutions, including replacing your number with another number type.
Important: Only existing Aircall French numbers that were already set up with Third-Party SMS will continue functioning as intended with the integration.
Active French Mobiles not using Third-Party SMS and new French Mobiles added to your account will not support Third-Party SMS.