Aircall Workspace can be accessed from your browser or as a desktop or mobile application. Once you are added to your company account, you can log in, set up your device, and begin making and receiving calls.

Accessing Aircall Workspace

You can use Aircall Workspace in two ways:

Tip: As with any software, check that your device meets the minimum system requirements. For more information, please visit our article Device & Headset Recommendations

Getting started

Follow these steps once your account Admin has created your agent account:

  1. Your Admin adds you to the Aircall account, following the process described in the article Managing individual users in the Aircall Dashboard.
  2. You receive an invitation email sent by your Admin.
  3. Open the email and accept the invitation.
  4. Follow the link to create your password.
Important: Your password must be at least 8 characters and include:
- 1 lowercase letter
- 1 uppercase letter
- 1 digit
- 1 special character [*.! @#$%^&(){}[]:;<>,.?/~_+-=| ]
  1. Download the Aircall Workspace app for your device or open it in Chrome at https://workspace.aircall.io/
  2. Log in using your email and password.
Important: If Google Sign-in or SAML Authentication is enabled for your company, you must authenticate using Google or your identity provider. Password login will not work unless you are a privileged user.
  1. Select your preferred language.
  2. Ensure you have granted microphone access to Aircall.
  3. If you are located in the United States or Canada, add an emergency address when prompted.
  4. Follow the guided tour to learn about the Aircall Workspace interface and features.
Aircall tutorial image
Note: If your Account Admin has not assigned you to at least one phone number, you will not be able to make or receive calls. You will see the message "No lines available" when trying to start a conversation.
No lines available message

Once a number is assigned to you, it will appear in your list of available numbers.

Making a call in Aircall Workspace

Follow the steps below to initiate a call:

  1. Open Aircall Workspace.
  2. Click Start a conversation.
  3. If you are assigned to multiple numbers, choose the line you want to call from.
  4. Search for a saved contact or Aircall teammate, or type in a number.
  5. You can also open the keypad to dial manually.
  6. Click Call now to start the call.
Making a call overview
Note: If you enter a number without a country calling code, Aircall automatically applies your default country code.

To change the country code before calling:

  • Click the country flag in the upper left corner and select the correct country, or
  • Type the country code directly on your keyboard

You can also set a new default country code from this view if needed.

image showing how to change country code and set it as default

In-call features

Aircall Workspace includes several features you can use during a call.

Image showing in-call features

Quality notifications

You can view your connection status during the call. If call quality issues occur, a notification will appear in the upper corner. Clicking the tooltip displays a description of the issue. You can then return to the in-call screen.

To learn more, see our article Call Quality Notifications in the Aircall Phone.

Network and headset status

You can view your network connection type and call quality indicators, as well as confirm that your headset is connected.

To learn more, see our article In-call Network Management.

Call recording

You can manually start or stop recording. If call recording is enabled for your number in the Aircall Dashboard, it will start automatically.

To learn more, see our article Activating call recording in Aircall.

Important: Check that call recording is legal in your country or region before activating it.

Conference calls

You can add a teammate, a saved contact, or a new number by selecting the + button.

To learn more, see our article How to Initiate a Conference Call.

Call transfers

When transferring a call, choose Talk first for a warm transfer or Transfer now for a cold transfer.

Important: Internal Aircall to Aircall calls cannot be transferred.

To learn more, see our article Transferring Calls.

Tags and notes

Select Tags & notes to add notes or apply tags during the call. You can search for existing tags or select from the list.

To learn more, see our article Creating and Editing Tags.

Voicemail drop

If the recipient does not answer an outbound call, you can drop a voicemail. You may use the default message or select a different one.

To learn more, see our article Aircall Workspace: Voicemail Drop.

Active Aircall number

Hover over the call icon to see which Aircall number is currently active for the call.