Release Notes - June 2025

What’s new?

Minor improvements, updates, and fixes are now live in Aircall Workspace

Fixes:

• Format issue with German numbers: app was duplicating the German prefix when calling/ creating new contacts. It's fixed by enforcing a full international format with "+".
• App unresponsiveness after unlocking computer: incoming calls received during computer lock made the app unresponsive. Now the app restores full functionality after unlocking the computer.
• Power Dialer issues: agents are no longer set to unavailable after Power Dialer sessions. Follow-up tags now apply only to the selected call, not automatically to the next ones.
• Voicemail drop tagging issue: when agents manually added tags, the VM drop tag was mistakenly removed. Now, both types of tags are saved correctly.
• Aircall Now <> Intercom calls not appearing: Calls from Intercom via Aircall Now were flagged as anonymous with “intercom_” numbers and weren’t handled. The workspace now correctly displays these calls as “Intercom Messenger,” consistent with the phone app.
• Intercom calls badly handled: Intercom calls via Aircall Now are now correctly labelled “Intercom Messenger” and handled in AW.

What’s new?

Minor improvements, updates, and fixes are now live in Aircall Workspace

Key Features:

• Status enhanced visibility & navigation improvements:
  • Full-screen view: enhanced “unavailable” status visibility with a one-click switch to “available.”
  • Reduced view: status remains accessible even without the sidebar, with simplified switching.
  • Status setting: agents can now go “unavailable” without choosing a sub-status—displayed as “Do Not Disturb” for others (to Teammates and in Dashboard).
• Voicemail player & transcript: voicemails from missed calls can now be played and their transcripts viewed directly from the Inbox list, with no extra clicks—still accessible in conversation details.

Fixes:

• Conversation unread indicator issue: "unread" indicator is now cleared for all teammates on shared lines when a callback is made—just like it already works when replying to a message or closing the conversation.
• AW CTI – event not triggered: “user.closed” event now correctly fires when a user becomes unavailable, enabling CTI to trigger custom actions.
• Access to transferred conversation issue: conversation details are now correctly shown during and after the call, even when the receiving user isn't assigned to the original line.
• Minor UI consistency fixes.

Aircall Workspace - User Profile Overview

Aircall Workspace - Inbox - Conversations