Summary
Aircall provides the ability to send SMS and MMS using the Aircall Public API. This allows customers to configure external tools to send SMS or MMS as if they were coming from an Aircall Phone number, using custom development, or low-code integration middleware.
Please ensure you have read About Aircall Messaging API before proceeding with this article. It highlights key differences between the two endpoint options for sending messages, plus pricing, regulations, rate limit details.
⚠️ Sending messages via API is only available on the Aircall Professional plan. To upgrade to the Professional plan, please reach out to your Customer Success Manager.
Getting Started with ‘Send Message in Agent Conversation’ Endpoint
To get started with the Messaging API, please review the API documentation. This documentation covers the following:
Setting up your Aircall number for API Messaging.
Unlike the ‘Send Message’ endpoint, when using the ‘Send Message in Agent Conversation’ endpoint there is no API configuration required for each number.
Sending Messages from your Aircall number via API.
To send messages from an Aircall number via API, so they appear in Aircall apps and webhooks, you will need to use the 'messages/send-in-agent-conversation' API endpoint.
Receiving response messages
When someone responds to an SMS that you sent via API, the response will be visible directly in Aircall apps for users that manage the number to see and reply to. The messages received will also be included in the Aircall webhooks for Message events.
Further Assistance
If you do not have developer skills to make use of this product feature, our Solutions Engineering team and Partners are available to provide assistance for custom implementations. Please contact your Success manager if you would like to explore this further.
For more details on the Aircall Messaging API please see: About Aircall Messaging API