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No more than 1 simultaneous, active, transferred call
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No calls longer than 7min
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Limited total call time
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Blacklisted calling destinations
SMS Limitations
- No more than 100 outbound SMS segments (on average, users send 2 segments per text message)
Please note that US phone numbers which need the ability to send SMS messages within the US will need to be A2P10DLC registered. However, at this time, since the A2P10DLC registration does come with some additional costs, the phone number on your trial account is currently ineligible for A2P10DLC registration since we cannot charge your account while on a trial plan.
What is a “Segment?”
Aircall, along with the whole telco industry (carriers and providers), count messages in 'segments.' Segments come from the SMS standard that was implemented in the 1990s, and is still in use today.
1 segment is 160 characters (using only a specific range of characters). Longer text messages are combined to appear as single messages even if they contain several segments (up to 1600 characters).
To verify how many segments are in one of your messages, you can find segment calculators online.
Additional Limits
- No more than 3 total Aircall numbers
- No more than 3 teams are allowed to be created
- Trial accounts are not eligible to submit requests for A2P 10DLC registration or CNAM updates
- You will have access to both Essentials and Professional plan features, with the exception of the Analytics+ & Monitoring Dashboards
Please note that some limits may be able to be changed. For more information on this, or further questions about your trial, please reach out to our Sales team.