The Starter AI Plan is a standalone Aircall plan built around AI Voice Agents. It is designed for small teams and businesses that want to automate call handling without requiring a minimum seat commitment. This article covers what the plan includes, who it is for, and how to get started.

What the Starter AI Plan includes

The Starter AI Plan includes:

  • Full AI Voice Agent (AIVA) functionality, identical to what is available on the Essentials and Professional plans

  • Full Aircall telephony

  • 1 included user

  • 1 included phone number

  • 100 one-time trial AI Voice Agent minutes

  • 50 free AI Voice Agent minutes per month (ongoing)

  • 250 AI Voice Agent minutes per month

  • 100 one-time trial AI Messaging Agent conversations

  • AI transcription and call analysis on all AIVA-handled calls

  • All Essentials plan dashboards and analytics

  • All Essentials plan integrations

Note: The AI Voice Agent on the Starter AI Plan is the same product available on Essentials and Professional. Configuration options, integrations, and analytics are identical across all plans.
Note: AI Messaging Agent (AIMA) is available on a pay-as-you-go basis in the Starter AI Plan. Bundles can be purchased separately through the sales team.

What is not included

  • AI Assist and AI Assist Pro: Not included in the base plan.
  • Custom integrations: Require at least a 500-minute AIVA bundle and Forward Deployed Engineer (FDE) support.

Who the plan is for

The Starter AI Plan is designed for two types of customers.

Small teams that need a business phone line

Very small businesses, solo founders, or early-stage companies that need a dedicated phone number and want AI to handle routine calls. This plan removes the three-user minimum that applies to the Essentials and Professional plans.

Businesses that need AI Agents without switching phone systems or navigating complex integrations

Companies with an existing telephony setup that want to add AI call handling on top of it, without switching platforms or connecting multiple back end platforms to get the agents to work. Our Starter AI Plan is designed to get businesses up and running in days, not weeks. Calls can be forwarded from any existing system to an Aircall number (or vice versa), where an AI Voice Agent handles them.

Note: Customers with an existing phone system (such as RingCentral, Vonage, or a basic VoIP setup) can forward calls to their Aircall number. No platform switch required.

Adding users and numbers

The plan includes 1 user and 1 phone number. Additional users and numbers can be added from the Aircall Dashboard.

Additional users are billed at Essentials plan rates. Additional numbers are billed at a flat rate regardless of billing frequency.

For details on how additional units are billed, see Billing of additional numbers and users.

AI Voice Agent minutes and bundles

The base plan includes a one-time 100-minute trial allowance, 50 free minutes per month on an ongoing basis, and 250 included minutes per month. If your usage consistently exceeds the included minutes, AIVA minute bundles are available to reduce the per-minute rate.

For full details on how AIVA minutes are billed, including tiered pricing and bundle options, see Understanding your AI Voice Agent charges.

Important: AIVA minute bundles must be purchased through the sales team at launch and require an annual commitment. Bundles replace the 250 included base minutes; they are not added on top of them.

Escalating calls to a human

AI Voice Agents escalate calls to a human agent when needed, passing full context at handoff. For accounts with only one Aircall number, external call forwarding can be configured to route escalated calls to a mobile or external number.

FAQs

Is the AI Voice Agent on the Starter AI Plan the same as on other Aircall plans?

Yes. The AI Voice Agent is identical across Starter AI, Essentials, and Professional plans. The same configuration options, integrations, and analytics are available on all plans.

Can I use the Starter AI Plan with my existing phone system?

Yes. You can forward calls from an existing phone system to your Aircall number, where the AI Voice Agent handles them. No platform switch required.

What happens when my included AI Voice Agent minutes run out?

Usage beyond the included minutes is billed at standard pay-as-you-go rates. See Understanding your AI Voice Agent charges for details.

Are AIVA minute bundles available?

Yes. Bundles must be purchased through the sales team at launch. Upgrading the included 250 min bundle requires an annual commitment.

Can I use the AI Messaging Agent (AIMA) on the Starter AI Plan?

Yes, on a pay-as-you-go basis at standard rates. There is no included free tier. Bundles are available through the sales team.

What integrations are available?

All Essentials plan integrations are included. Custom integrations require at least a 500-minute AIVA bundle and FDE support.