Aircall allows you to send SMS and MMS through the Send message in agent conversation API endpoint. This makes it possible to use external tools or custom integrations to send messages that appear in Aircall as if they were sent directly from an Aircall phone number.

Before you begin, make sure you have reviewed Aircall Messaging API, which outlines key differences between messaging endpoints, pricing, regulations, and rate limits.

Important: Sending messages via API is available only on the Aircall Professional plan. To upgrade, contact our Customer Success team.

Overview of the Send message in agent conversation endpoint

The messages/send-in-agent-conversation endpoint allows messages sent through the API to appear in Aircall apps and to trigger Message events in Aircall webhooks.

This endpoint differs from the Send message endpoint because no number level configuration is required. Once you have access to the Messaging API, you can send messages from any eligible Aircall number without adding additional settings.

Setting up your Aircall number

There is no setup required for individual numbers when using the Send message in agent conversation endpoint. After reviewing the API documentation and ensuring your plan supports messaging via API, you can begin sending messages immediately.

Sending messages from an Aircall number via API

To send an SMS or MMS through an Aircall number using the Public API so that it appears in Aircall apps:

Steps:

  1. Ensure your Aircall account is on the Professional plan.
  2. Review the Messaging API documentation, focusing on the messages/send-in-agent-conversation endpoint.
  3. Use this endpoint in your external tool, integration, or custom code to send SMS or MMS from your Aircall number.
  4. Confirm that messages appear in Aircall apps and are delivered through Message webhooks if configured.

Receiving replies to messages

When a recipient replies to an SMS that was sent through the API:

  • The response automatically appears in Aircall apps for any user who manages the number.
  • Incoming messages are also included in Message webhook events, allowing your external systems to process them.

Further assistance

If you need help with custom implementations and do not have development resources, Aircall’s Solutions Engineering team and certified Partners can support you. Contact your Customer Success Manager to explore these options.

For full details on Aircall's Messaging API, refer to: Aircall Messaging API