User with Owners, Admins, and Supervisors permission can access the self-service flow to purchase or request Aircall add-ons. This article explains who can purchase, what add-ons are available, how to access the flow, and how billing works.

Who can purchase add-ons

Access to the self-service add-on flow depends on the user’s role:

RoleAvailable actions
OwnerSubscribe now, Request a quote (depending on account factors), or Try it for free
AdminRequest a quote (depending on account factors), Try it for free, or Request feature
SupervisorRequest feature
AgentNo access to the self-service flow
Important: Only account Owners can complete a purchase or request a quote.

Available add-ons

Essentials plan customers can purchase:

Professional plan customers include AI Assistant no additional cost. These customers can separately purchase:

How to purchase an add-on

You can access the self-service add-on flow directly from your Aircall Dashboard.

Steps:

  1. My company > Select the Plan tab
  2. Choose the add-on you want to manage.
    • You can also access the purchase flow by clicking an add-on (for example, Analytics+) from the sidebar before it has been purchased.
Subscription plan page for the company “Acme” in Aircall, showing the Professional plan with details on users, AI licenses, numbers, and costs, along with sidebar options promoting add-ons like Aircall AI, Advanced Messaging, and Post Call Survey..png
  1. Follow the on-screen instructions to complete one of the following actions:
    • Subscribe now to purchase the add-on.
    • Request a quote if required by your account setup.
    • Try it for free to begin a trial.
    • Request feature to notify the account Owner that teammates are interested in purchasing the add-on.
Aircall Analytics+ promotional page showing a person using a laptop with data charts in the background, highlighting features like troubleshooting with heat maps, real-time efficiency, and performance optimization for $15 per month per license.png
Note: Only Owners and Admins can start a free trial.

Billing information

When an add-on is purchased, billing is based on the total number of standard user licenses and additional users on the account.

  • After purchasing, you will be billed immediately for a prorated amount through the end of your current billing cycle.
  • Future invoices will include the full add-on cost according to your existing billing frequency.
Aircall AI subscription screen showing plan details and pricing summary. Includes AI-generated call summaries, sentiment analysis, and dashboard access. The add-on summary lists 12 standard and 3 additional user licenses totaling $135/month before taxes, with a “Subscribe to Aircall AI” button..png

Purchase rules and restrictions

  • Owners can only purchase add-ons that have not already been purchased.
  • Add-on subscriptions cannot be edited in the Aircall Dashboard.
  • To modify any aspect of an add-on (such as license quantity or billing terms), contact your Account Manager.
  • All purchases are final. For any post-purchase changes, please reach out to our Customer Success team.