The WhatsApp in Aircall add-on enables Aircall numbers to be used for WhatsApp messaging. You can send and receive WhatsApp messages directly in Aircall Workspace, mobile apps, and CTI. This feature is designed for business communication, not personal WhatsApp use.
Tip: To add WhatsApp in Aircall to your subscription, please visit this page.
What is WhatsApp in Aircall?
The WhatsApp in Aircall channel connects your Aircall numbers to WhatsApp for seamless messaging alongside customer calls and SMS. It opens a new digital channel in Aircall that allows you to communicate in real time with customers.
With WhatsApp in Aircall, you can:
- Send, receive, and track WhatsApp messages directly in Aircall Workspace and mobile apps
- Image: jpeg, jpg, or png — up to 5 MB
- Document: xlsx, docx, doc, pptx, or pdf — up to 16,000 KB (≈16 MB)
- Audio: aac, amr, mpeg, or ogg — up to 16 MB
- Video: mp4 or 3gpp — up to 16 MB
- Create pre-approved, branded templates for consistent, compliant communication
- Automatically log interactions in popular CRMs and helpdesk tools for a unified customer view
- Use Aircall Analytics to track WhatsApp usage and optimize your messaging strategy
- Collaborate efficiently by assigning conversations to teammates
- Connect external numbers to Aircall for use with WhatsApp, available in all geographies
- Use any Aircall number, as all numbers are eligible for WhatsApp integration
Benefits of WhatsApp in Aircall
| Benefit | Description |
|---|---|
| All-in-one platform | Manage calls, SMS, and WhatsApp messages within Aircall - no need for separate tools. |
| Better collaboration | Use shared inboxes and conversation assignments for seamless teamwork. |
| Branded templates | Ensure efficient and consistent communication with Meta-approved templates. |
| Conversation logging | Automatically log messages in Aircall and integrated CRMs such as Salesforce, HubSpot, Zendesk, Gorgias, Front, Intercom, Pipedrive, and Zoho. |
| Analytics & tracking | Monitor WhatsApp performance through the Aircall Dashboard to identify trends and optimize workflows. |
| Meet customers where they are | Engage with customers on a familiar platform they use every day. |
| Expand your reach | Communicate effortlessly with customers in more than 180+ countries. |
| No major geographic restrictions | Unlike SMS, WhatsApp via Aircall is a worldwide solution. It's available for any Aircall phone number and allows for messaging to every country where WhatsApp operates. |
Know before you start
Important: Activating WhatsApp in Aircall for a number that was previously connected to WhatsApp will remove access to that number’s prior WhatsApp message history.
- WhatsApp Business Platform: WhatsApp in Aircall uses the WhatsApp Business Platform (API), not the free WhatsApp Business App or personal WhatsApp accounts.
- Meta Business Account: You must have a verified Meta business portfolio before completing setup steps in Aircall.
- Templates for initiating: To start a new conversation, Meta requires using a pre-approved message template.
- Pricing: The WhatsApp in Aircall channel is an add-on with license and usage fees. Usage fees are based on Meta’s pricing, particularly for outbound template messages. Inbound messages and messages sent within the 24-hour customer service window are free.
- External numbers: You can connect external numbers to Aircall for use with WhatsApp. This option is available in all geographies, and all numbers are eligible for integration.
- Unsupported features: Group messaging, bulk campaigns or broadcasts, personal WhatsApp use, and migration of prior WhatsApp message history into Aircall are not currently supported.
Setup process
Steps:
- Ensure your Meta Business Portfolio is verified.
- Purchase the Aircall add-on and assign licenses to the appropriate users.
- Connect your desired Aircall numbers (including external numbers) to Meta via the embedded flow in the Aircall Dashboard.
- Create and submit outbound message templates for Meta approval.
- Once approved, start sending and receiving WhatsApp messages directly from Aircall.
Note: For detailed setup instructions, visit Setting up WhatsApp in Aircall.
Important: Keep track of the status information that Meta provides from your Aircall Dashboard, including rate limits and the quality rating of your phone number. A drop in your quality rating can occur if recipients frequently report or block your messages, which may impact your ability to send messages effectively.
Integrating WhatsApp in Aircall allows you to connect with customers on one of the world’s most popular messaging platforms while keeping all communication channels in one place. This integration enhances productivity, improves customer satisfaction, and helps your business build stronger relationships through convenient, real-time messaging across all Aircall numbers and geographies.
Aircall Status
Help logging in