We’re excited to introduce the AI Voice Agent - a powerful AI-driven solution designed to optimize how you can effectively manage inbound calls. The AI Voice Agent ensures seamless interactions, reducing missed calls and improving efficiency.
Users can add an AI Voice Agent to relevant numbers to answer callers' questions, take their information, and answer calls when no human agents are available.
Benefits of the AI Voice Agent
With AI Voice Agent, businesses can streamline their customer support operations and enhance overall efficiency. Some key use cases include:
- Handling FAQs automatically, reducing workload for human agents
- Capturing caller information and providing structured data for follow-ups
- Ensuring 24/7 phone coverage to eliminate missed calls
- Seamlessly handing over call recaps to human agents in Aircall Workspace for follow-ups
Using AI Voice Agent
AI Voice Agent is available to all customers and operates as an independent product powered by AI. You do not need the Aircall AI paid add-on to access it. While there is no cost to enable the feature, usage is billed based on a consumption-based model, measured in minutes.
You can enable the AI Voice Agent directly from the Dashboard and take advantage of the free trial. Additionally, you can track your usage in minutes right from the Aircall Dashboard. Please refer to this page for up-to-date information on pricing and regions.
What features are available?
- Create and manage multiple AI Voice Agents
- Available in 4 languages: English, Spanish, French, and German
- Personalize each agent with a Name, Voice option, and Tone of voice option (Casual and friendly or Serious and formal)
- Add general context for each AI Voice Agent: Company Name, Company description, and Greeting message
- Provide Knowledge for each agent, which will be used to answer answer questions from callers
- Establish Intake questions that the AI Voice Agent will ask callers. Each question can be designated as required or optional
- Easily view calls answered by an AI Voice Agent in Aircall Workspace, as well as see the outcome of the Intake questions
FAQ
Set up & Configuration
If an AI Voice Agent is assigned to multiple lines and needs to be removed, does it need to be removed individually from each line?
Yes, you will need to track and remove AI Voice Agents individually from each assigned line.
Can I add links when configuring an AI Voice Agents?
You can add links, but they won't be used as a source of knowledge. The AI Voice Agent will read the link aloud when appropriate - spelling it out like a phone number or similar - but it will not access the information within the link.
What is the maximum length the Knowledge section can be?
Around 20 pages. However, we recommend optimizing for shorter and more concise knowledge bases that focus on the key issues you want the AI Voice Agent to handle.
Will I be charged when testing AI Voice Agent?
Test calls made through the testing section of the Aircall Dashboard are not charged, as they are for testing purposes only. However, calls made through a deployed agent in a phone line will be charged, as they are considered live calls in the flow.
Can I add multiple AI Voice Agents in a distribution?
Yes, adding several agents in a distribution is fine, as long as there are not several agents in the same branch or distribution path. You can set up 5 agents in 5 branches of an IVR, but not two agents in the same branch.
Post-call management
Will the agent send a recap of the interaction?
Yes, in the notes of the call in Aircall Workspace.
Will the recap still be available in Aircall Workspace even if the caller doesn’t want a call back, or they abruptly hang up?
Yes, the intake questions will just be left empty if they are not answered.
Will calls be recorded?
Yes, Aircall will leverage our regular transcript and recording capabilities.
If I have the Aircall AI add-on, will calls handled by a Voice Agent generate insights?
No, but we will soon work on this enhancement.
Is the whole conversation logged in Aircall Workspace and integrations?
Currently only the intake questions configured will log as notes.
What if a caller only answers, for example, 2 out of 4 questions?
The notes will show all questions answered before the call ends. For required questions, if the call is cut off mid-way, the next questions may not appear or will be marked blank. Optional questions will only appear if answered.