In this article, you can learn which Analytics features are available in each plan to help you find the best fit for your needs.
Overview of key features per plan
Essential Plan
With the Essential Plan, you can:
- assess the situation at a glance through the Overview dashboard
- download Call history to access call details and create your own specific reporting.
- investigate, troubleshoot and resolve network quality issues with the Network Diagnostics dashboard
Need real-time call activity? Check the Activity feed anytime.
Professional Plan
In addition of the above, with the Professional Plan you can dive deep into trends and outliers in your Support or Sales activity thanks to four business goal-oriented dashboards that cover the following areas:
Furthermore, the Live monitoring feature gives you a real-time view of calls and user activity, along with tools to coach your team on the spot.
Analytics+ add-on
With the Analytics+ add-on, you can troubleshoot and optimize your activity faster and in greater depth.
- Gain access to Live Monitoring+ and advanced dashboards designed for key business insights, including User Status History+, Inbound+, Outbound+, Unanswered Calls+, User Activity+, Monitoring+, Analytics+, Network Diagnostics+.
- Live Monitoring+ lets you filter live data by number to instantly detect and resolve issues.
- Heat maps, drill-downs, and advanced filters help you break down historical data, uncover trends, and quickly identify root causes.
- Unlimited history enables you to spot long-term trends and patterns with ease.
Comparison of analytics dashboards available in each plan
| Analytics Dashboard | Essential | Pro | Analytics+ |
| Overview | ✅ | ✅ | ✅ |
| Analytics Pro (*) | ✅ | ✅ | |
| Analytics+ | ✅ | ||
| Call history | ✅ | ✅ | ✅ |
| User Status History+ | ✅ | ||
| User activity | ✅ | ||
| User Activity+ | ✅ | ||
| Inbound | ✅ | ||
| Inbound+ | ✅ | ||
| Outbound | ✅ | ||
| Outbound+ | ✅ | ||
| Unanswered calls | ✅ | ||
| Unanswered Calls+ | ✅ | ||
| Network Diagnostics | ✅ | ✅ | |
| Network Diagnostics+ | ✅ | ||
| Monitoring+ | ✅ | ||
| Activity feed | ✅ | (replaced by Live Monitoring) | (replaced by Live Monitoring+) |
| Live monitoring | ✅ | ||
| Live Monitoring+ | ✅ |
(*) Note: Analytics Pro is a legacy dashboard. For the best experience, we recommend using the User Activity, Inbound, Outbound, and Unanswered calls dashboards instead.
Frequently Asked Questions
I have the essential plan, can I subscribe to the Analytics+ add-on?
Yes, if you have the essential plan, you can subscribe to the Analytics+ add-on.
It will give you access to all specific Analytics+ dashboards and features such as unlimited data history.
How can I try and subscribe to Analytics+?
You can start a free trial of Analytics+ by selecting "Discover Analytics+" in the Analytics menu and following the trial steps. If you're not the company owner, a notification will be sent to them for approval.
Learn more on how to purchase the Add-on in this article.
Need help? Reach out anytime! We're happy to assist.