Symptoms
You are unable to receive incoming calls from a specific contact on your Aircall app for iOS.
Cause
Check if you can receive calls on the desktop version of the app from the specific caller:
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If the calls drop on the Desktop version as well, it could indicate that the number is added in the blocked list within Aircall
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If the call is successful on the Desktop app, and fails only on your iOS app, it indicates that the contact is blocked within your iPhone and not on Aircall.
Solution
- To unblock a number in Aircall, an Admin can log in to the Aircall Dashboard and remove the number from the blocked numbers list
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To unblock the contact on your iPhone:
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Go to Settings > Apps > Phone
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Tap Blocked Contacts, then tap Edit
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Tap the Remove button ⛔️, then tap Unblock
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