26-August-2024
Feature Area |
Description |
More Information |
| Smartflow Templates | Users with an admin role can use default templates when configuring a number's call distribution for the first time, or while editing an existing configuration, allowing them to quickly setup a call distribution scenario. | Using Smartflows Templates |
20-August-2024
Feature Area |
Description |
More Information |
| Transfer to GSM | Aircall is adding a new feature where you can move your call to the GSM phone network. | Switch to your Carrier/Mobile Network |
13-August-2024
Feature Area |
Description |
More Information |
| Conversation Intelligence - Webhook Event for Sentiment Analysis Released | Aircall has released our very first Webhook event for Conversation Intelligence/Aircall AI i.e. sentiment.created for sentiment analysis. | Conversation Intelligence |
5-August-2024
Feature Area |
Description |
More Information |
| Trending Topics/Trackers | Admin and manager users can now set up a tracker to identify when important words, phrases, or concepts are mentioned in conversations. They can follow how their topic of interest trends in calls, the sentiment of the calls where these topics appear, and also which agents are most engaged. | Conversation Center - Trackers |
| AI add on and Transcriptions available in NL and IT | AI transcriptions and AI add on features are available for ducth and italian languages. | Discover Aircall AI |
| Messaging public API - Send Messages | Aircall has introduced new messaging API endpoints to allow users to send messaging via API. | Getting Started with ‘Send Message’ Endpoint in Aircall’s API |