Aircall AI automatically summarizes calls, identifies key topics, and calculates agent-to-customer talk ratios so you can better coach sales and support teams. With Aircall AI, drastically reduce the time needed to review calls.
Configuring Aircall AI
Aircall AI is available to customers who purchase the Aircall AI Add-on. To purchase the add-on, please contact your account manager and request access. An account manager will follow-up with you to help you get started.
Using Aircall AI
At the moment, the Aircall AI Starter plan is available and offers the following features:
- AI-generated call summaries
- Key topic detection
- Agent-to-customer talk ratio
Once the add-on is purchased, this information will be directly added to the Aircall Asset Page, where you can view recordings and transcripts.
To find a call recording, transcript, and summary, go to the Conversation Center tab of your Aircall Dashboard, then click on the icon on the right next to a call.
If the call is eligible for summary, you will see it displayed on the left tab of the screen, next to the transcript.
Currently, summaries and keyword detection are available only for the English, French, and Spanish languages. If the call is not eligible for summary, it will not be displayed.
In the future, we will introduce new Aircall AI plans with further features and additional languages.
Roles and Permissions
To access the summary and other AI features, the permissions needed are the same as for call recordings and transcripts. If you are an admin or supervisor, you will be able to access all call recordings with their summary. Agents from your account that are participants in the call can also view the recording and summary of the call they were part of if they access the asset link.
The Aircall AI starter add-on is available at the following price, depending on your region:
The AI add-on is purchased at the company level and must be added for all users of an account.
Frequently asked questions
What is generative AI?
Generative AI (artificial intelligence) is a form of machine learning powered by LLMs (large language models) that is able to produce content such as text and images based on input prompts. In the case of Aircall AI, generative AI is able to produce text such as call summaries based on dialogue between two speakers.
Generative AI is an innovative technology that can have immense benefits for businesses. In the case of Aircall AI, it can unlock value for Sales and Support Managers who want to review calls faster, enable efficient team coaching, and drive CSAT and conversion with enhanced agent performance.
What else do I need to know about Aircall AI pricing?
AI Starter is available for $9/user/month, applied on all Aircall licenses. This means that the number of AI Starter licenses provisioned will be equal to the number of standard Aircall licenses on your account. There are no additional usage fees based on the number of calls that are being transcribed and enriched with AI-generated content.
Our more advanced plan, AI Coach, is coming soon. The price is to be determined, but we aim to keep AI-powered coaching features accessible and fairly priced for our customers.
What is AI and ML?
Artificial Intelligence (AI) is a term for computer software that mimics human cognition to perform complex tasks, like transcribing audio into text. Machine learning (ML) is a subfield of AI that uses algorithms trained on data to produce adaptable models that can perform a variety of complex tasks. Aircall AI is powered by the Microsoft Azure Open AI Chat GPT 3.5 Turbo model.
Where can I access the content generated by Aircall AI?
AI-generated call summaries, key conversation topics, and talk ratios will be available on the call transcript and recording page. Call transcripts and recordings can easily be accessed from Aircall’s Conversation Center, which stores all recorded conversations. By clicking on a call or voicemail in the Conversation Center, Sales and Support Managers can quickly gain insight from the content generated by Aircall AI.
What languages are supported for Aircall AI?
Aircall AI is currently available for calls made in English, French, and Spanish, but it can be purchased by customers in any country. We look forward to adding additional languages, and we will prioritize new languages for Aircall AI based on customer demand.
Will my calls be used to train AI models?
No. Your call data, including recordings and transcripts, are protected and not provided to any third parties outside of Aircall or used to train any internal or third-party AI models.
|Can I ask for deletion of my AI-powered insights?
|By opening a GDPR request including the related call ID, we will proceed to the deletion of your recording and text (transcript & AI-powered features). You can only request to delete either voice or voice + text together related to a call ID. Text deletion only is not supported.
|Why don’t I see a summary of the call?
Calls that are less than 2 minutes will not have a summary (too short).
Also, calls that are more than 3 hours are not transcribed nor summarized (because too long).
Last, languages other than English, French, and Spanish are not supported for now.