Aircall AI helps sales and customer support managers review calls twice as fast, gain business intelligence from conversations, and drive team performance.
Gain Access to Aircall AI
Aircall AI is available in all of the languages in which we offer call transcription: English, French, Spanish, German, Dutch, and Italian.
Admins can start a 14-day free trial of Aircall AI directly from the Aircall Dashboard, via the Plan page in Company Settings or via the Conversation Center. To learn more about Aircall AI pricing, please visit our pricing page.
Call Insights
Aircall AI provides insights to managers on calls over 2 minutes in duration. These insights allow them to pinpoint relevant calls and review them twice as fast. With Aircall AI, managers gain the following insights on individual calls:
- Call summary provides a short summary of the call, allowing managers to review calls twice as fast by bypassing the transcript and recording.
- Key topics provides a list of topics discussed during the call, helping managers quickly identify the most important talking points.
- Talk-to-listen ratio calculates the time agents spent talking versus the time customers spent talking, helping managers identify coaching opportunities and balance conversations.
- Sentiment analysis provides an overall customer mood–either positive, negative, or neutral–for conversations, as well as in-line sentiment markers in the call transcript to highlight key moments. Learn more about sentiment analysis here.
Conversation Center
Aircall AI allows managers to find relevant calls faster in the Conversation Center, saving them hours on call reviews. To learn more about navigating and using the Conversation, consult the following article.
With Aircall AI, managers gain access to the following:
- Transcript search allows managers to search for keywords or phrases that occur in their call transcripts. Searching will filter results displayed in the Conversation Center, as well as display the number of matches contained in each conversation.
- Filter by sentiment allows managers to filter calls in the Conversation Center by positive, negative, or neutral sentiment. This makes it easier to focus on reviewing calls that were successful or calls that provide coaching opportunities.
Trending Topics
Aircall AI also provides a conversation intelligence dashboard that allows managers to track topics of interest, gain aggregated metrics across calls, and better understand what agents and customers are really talking about.
Once a topic has been created, managers will gain access to the following topic-level metrics:
- Adoption (ie. what percentage of calls mention this topic)
- Adoption evolution (ie. how has the adoption tracked over time)
- Overall sentiment (ie. what is the breakdown of sentiment when this topic is discussed)
- Average call duration
- Most engaged agent
- Most used line
Trending Topics also provides a list of recent conversations in which the given topic was discussed, helping managers review calls related to areas of interest faster.
Learn more about Trending Topics, including how to set up your first topic tracker, here.
CRM Integrations
Aircall AI also connects to our most popular CRM and help desk integrations, allowing managers to review calls within the context of deals, opportunities, and tickets. Currently, Aircall AI logs call summaries and key topics in HubSpot, Salesforce, and Zendesk.
In September, we are also rolling out our Aircall AI API, available only to customers who have purchased the Aircall AI add-on. With this release, managers will gain access to the following event endpoints via Webhook or REST API.
- Call Transcript
- Call Summary
- Key Topics
- Sentiment Analysis
To create custom integrations or workflows, please consult your Account Manager or our Professional Services team.