Not experiencing clear, frictionless communication?
Audio clarity is a by-product of your software, hardware, and network conditions.
When each of these parts are good, your call quality will be too.
If not, you may be experiencing one or more of the following symptoms:
- No sound - the call rings and is answered, but there is no sound from the start of the call
- Dropped sound - the audio is lost sometime during an active call but does not resume for one or more parties
- Broken audio - the sound of one or more parties is muffled, delayed or cuts intermittently during the call
- Static or hum - there is a constant background noise in the form of a buzz, hum or crackle
- Echo - one or more parties hears the audio bounced back to them
But whatever the cause, this step-by-step guide will help you identify and troubleshoot common call quality issues, providing the tips and tools to get your conversations flowing with ease.
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