Use the Audio settings in Aircall Workspace to customize your sound experience, including notifications, microphone, and speaker preferences.

How to access audio settings

Steps:

  1. Open the Aircall Workspace and click on the User icon located in the bottom-left corner.

  2. Go to Settings > Audio Settings.

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Available account settings

Sound notifications

  • Select ringtone: Choose your preferred ringtone for incoming calls.
  • Ring everywhere: Enable this option to ring notifications on both your headset and your computer.

Input (microphone) settings

Basic setup

  • Select device: Choose the microphone you want to use from the dropdown menu.
  • Test microphone: Click Test Microphone to verify sound levels.
  • Automatic levels: Enable to allow Aircall to automatically adjust microphone volume for optimal clarity.
  • Advanced sound processing: Enable to enhance audio quality and reduce background noise.

  • Remote controls: Enable if you are using a compatible headset to manage calls (pick up, hang up, or mute) directly from the headset.

    Note: A message will appear if remote controls are not supported by your device.
    See the full list of supported headset controls with Aircall.
  • Noise cancellation (coming soon): Enable to remove background noise from your microphone.
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Output (speakers) settings

  • Select device: Choose your preferred speaker output from the dropdown menu.
  • Test speakers: Click Test Speakers to confirm that sound is working correctly.

Tips

  • Ensure your selected microphone and speakers are properly connected to avoid audio issues.
  • For best results, keep Automatic Levels and Advanced Sound Processing enabled, especially in environments with background noise.