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Configuring Auth0 for SAML Authentication

Kate G.
  • Updated

Please note: The instructions listed in this article are exclusively applicable to those who have had SAML Single Sign-On activated for their company by Aircall. To have SAML Single Sign-On activated for your company, please contact your Account Manager. Please note that, at this time, this functionality is only offered for a limited number of customers.

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Step 1: Create a Single Page Application

  1. Open the Auth0 management console. (https://manage.auth0.com/)
  2. From the navigation menu on the left-hand side, expand the Applications section, and then click on Applications.
  3. On the Applications page, click on the Create Application button.
  4. On the Create Application modal
  5. Enter a name for the application(e.g. acme-saml@aircall)
  6. Select Single Page Web Applications.
  7. Click on Create.

Step 2: Configure SAML

  1. On the Applications page, select your application (e.g. acme-saml@aircall).
  2. Select the Addons tab.
  3. Switch on the SAML2 Web App switch.
  4. On the Addon: SAML2 Web App modal
  5. Click on the Settings tab
  6. Enter into the Application Callback URL input box: 
    https://sso.aircall.io/saml2/idpresponse
  7. Delete the existing value from the Settings input box and paste the following value 
    1{
    2 "audience": "urn:amazon:cognito:sp:us-west-2_hZkGBmIsz",
    3 "mappings": {
    4 "email": "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress"
    5 },
    6 "nameIdentifierFormat": "urn:oasis:names:tc:SAML:2.0:nameid-format:persistent"
    7}
  8. Select Enable and then Save.
  9. Click on the Usage tab
  10. Click on the Download button of the Identity Provider Metadata to export the XML file

Step 3: Export the Metadata

  1. Click on acme-saml@aircall (the name used in the first step) application
  2. Click on the Addons tab
  3. Click on the SAML2 Web App switch
  4. On the Addon: SAML2 Web App modal
  5. Right-click download of Identity Provider Metadata, and then copy the URL.
  6. Choose download to download the Identity Provider Metadata .xml metadata file.

For more information on SAML, please read more here or contact your Account Manager.

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