Within Aircall, as with many VoIP providers, the ability to dial short numbers and emergency service numbers may be limited. This article explains how emergency calls work in Aircall on Desktop and Mobile, and how short numbers are handled, including specific exceptions for French customers.
Important: Within Aircall, and many VoIP providers, the ability to dial short numbers or emergency service numbers may be limited.
Emergency numbers
Desktop app: supported countries
In the Desktop app, Aircall now allows dialing many emergency numbers.
For the following countries (AT, AU, CA, DE, ES, FR, IE, US, and UK):
- Users are allowed to dial the national emergency numbers.
- No address is required.
- Emergency calls are only allowed from numbers of the associated country.
- There is no credit check and no restriction on opening hours.
Emergency numbers per country
Below is the list of emergency numbers and numbers of social value that can be called today per country from the Desktop app.
| Country | Emergency numbers and numbers of social value |
|---|---|
| Austria | 112, 122, 128, 133, 140, 141, 142, 144, 147, 116000, 116006, 116117, 116123 |
| Australia | 000, 112, 106 |
| Canada | 911 |
| France | 15, 17, 18, 112, 1121, 1122, 114, 115, 119, 191, 196, 197, 116000, 116111, 116117 |
| Germany | 110, 112, 116000, 116006 |
| Ireland | 999, 112, 116000, 116006, 116111, 116123 |
| Norway | 110, 112, 113 |
| Spain | 061, 062, 065, 080, 085, 088, 091, 092, 1006, 112, 116000, 116111 |
| United Kingdom | 999, 112, 116000, 116111, 116123 |
| United States | 911 |
Mobile apps (iOS and Android)
For mobile apps (iOS and Android):
- Emergency calls are intercepted and redirected to the native GSM app of the phone.
- All the main emergency numbers across the world (Fire, Police, Medical, Emergency) are included on the mobile app.
Short numbers
“Short numbers” are numbers that have short digit sequences (typically 4 to 6 digits) and are significantly shorter than standard telephone numbers.
In most cases, short numbers cannot be dialed from Aircall due to technical limitations. This includes, for example:
- Calling La Poste in France at 3631
- Marketing or promotional short codes
Exceptions for French customers
Aircall has implemented a solution for some short numbers for French clients. These can be reached by dialing a corresponding long number instead.
| Service | Short number | Long number |
|---|---|---|
| Urssaf | 3957 | 33969360057 |
| CPAM employeur | 3679 | 33184903679 |
| SPAM ameli | 3646 | 33184903646 |
| Pôle emploi employeur | 3995 | 33177863995 |
| Pôle emploi salarié | 3949 | 33177863949 |
| CAF | 3230 | 33969373230 |
| URSSAF indépendants | 3698 | 33969360098 |
| La Poste | 3634 | 33810820820 |
Users will not be able to dial these short numbers directly. Instead, they can reach the same service by dialing the associated long number.
For example:
- To reach CPAM employeur (short number 3679), simply dial +33184903679 to be connected.
Important: Only the numbers listed above can be called via their associated long numbers. Any other short numbers are not available from Aircall.
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