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Call History in the Dashboard

Jordan W.
  • Updated

In the Aircall Dashboard, Admins can now manage the Call History for their account, in addition to Tags and Blocked Numbers. These features can be found in the Call Settings section of the Dashboard.

⚠️ Please note that this dashboard is NOT updated in real-time. For more details see General KPI Calculation and Filtering Rules.

Call Events

In the Call history section, Admins will find a table displaying all call events for their account that occurred in the last six months.

Call details will be available for the following call direction types:

Inbound

Outbound

Answered

Connected

Missed

Not Connected

Missed Voicemail

  

Abandoned

  

Missed/Out of Business Hours

  

Key call event information will be available, including:

  • Start/End Time

  • Aircall Number/Customer Number

  • In-call Duration

  • User/Team

  • Call ID

  • Admins can also listen to call recordings and voicemails directly from the call events table. Please note that this will open the call in the Conversation Center, should you have access.

⚠️ By using the scrollbar at the bottom of the call events table, or dragging with your mouse, you can scroll to see more information about your calls.
Screenshot 2023-09-21 at 8.50.06 PM.png

Filtering Call Data

Filter call event data with the following filter options:

Please refer back to the Analytics+ Filters section for more details on filters

*Note: The "Inbound - Voicemail" call type represents a missed call for which a voicemail was left.

 

Once the filters have been applied, click the refresh button to update the call data.

⚠️ Please note, deleted users/teams/numbers will still be visible in the filters, even though data for these may have been deleted.

Exporting Data

  • To download an export of the current table results, go to the menu in the upper right-hand corner, next to the refresh button.

  • In the menu, select Download.

  • Choose the Format and Download.

Your file will be downloaded directly in your browser!

Query limits

Please note that this table will only display a maximum of 1000 calls on your Aircall account. To download an export of the complete set of call results, navigate to the menu on the top right-hand side of the table, within the call event row.

  • In the menu, select Download data.

  • Click on Advanced data options and choose All results. Finally, select Download.

Your file will be downloaded, and you will see it saved with the title 'Call Log Tile'

⚠️ For a video guide, please see below:

Definitions of fields:

For more information on the meaning of each field, please visit: Call Data Exports

Exporting:

For more information on exporting call data, please visit: Export Data Options in Aircall Analytics

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