Call History: Fields reference and export guide

Admins and, where applicable, supervisors can view and download detailed call information and recordings from the Call History page in the Aircall Dashboard. The page shows one row per call and includes up to six months of data that you can filter, review, and export as a CSV file.

This article explains the main fields in the Call History table and export, how to work with date and time data, and how to interpret legacy field references.

Note: For more information about call terminology, attributes, and metrics, see:• Analytics: Terms• Analytics: Metrics • Analytics: Call attributes

Main fields in the Call History table

Each row represents a single call. Available fields may vary depending on your account configuration and plan.

Call identification and participants

Timing and duration

Note: Additional timing fields, including ringing time, waiting time, IVR time, and callback timing, are available in the export and in certain expanded columns.

Media, notes, and tags

Quality, disconnection, callbacks, and AI or IVR data

These fields appear only when the corresponding features are enabled.

Unique identifiers

Tip: If you already know a Call ID or Call UUID, paste it into the Search by Call ID field to go directly to that call.

Call Type values

Each call includes a Call Type label summarizing what occurred. Common values include:

• Inbound answered: Incoming calls answered by a user

• Inbound unanswered: Incoming calls not answered

• Inbound fully handled by AI voice agent: Completed entirely by an AI voice agent

• Outbound connected: Outbound calls that successfully connected

• Outbound not connected: Outbound calls that did not connect

• Calls with voicemail: Voicemail was left

• Calls with AI voice agent: An AI voice agent participated in the call

You can use Call Type as a filter when exploring or exporting data.

Exported data and additional fields

You can export filtered Call History data to a CSV file for analysis in spreadsheets, BI tools, or automations. Exported data includes:

• Call direction and outcome

• Aircall and customer numbers (origin and destination)

• User and team data

• In call duration and extended timing data such as waiting time, time to answer, and IVR time

• Call quality and callback details (when enabled)

• AI voice agent and IVR routing information

• Call ID and Call UUID for matching with external systems

• Additional technical fields used for analytics or integrations

Important: If you use exports in automations or integrations, review your field mappings whenever export columns change, including when fields are added, removed, or renamed.

Tip: If you work with Excel, import the CSV file using comma (,) as the separator.
In Excel, go to Data → From Text/CSV, select your Call History CSV file, and set Delimiter to Comma (,).
Refer to the Microsoft Help Center for more details.

Working with date and time fields

Exports include a unified datetime column: datetime (tz offset incl.). It contains date, time, and timezone offset in one field.

Most spreadsheet tools recognise this format automatically. If you prefer separate Date and Time columns, you can split them using formatting or formulas.

Recreating Date and Time columns in Excel

Steps:

1. Duplicate the datetime (tz offset incl.) column into new columns.

2. For a date-only column: right click the column → Format Cells → Number → Date.

3. For a time-only column: right click the column → Format Cells → Number → Time.

4. Optional formulas:

   • Date column: =INT(A2)

   • Time column: =A2-INT(A2)

For more information, please visit Microsoft Support.

Recreating Date and Time columns in Google Sheets

Steps:

1. Duplicate the datetime (tz offset incl.) column into new columns.

2. For a date-only column: Format → Number → Date.

3. For a time-only column: Format → Number → Time.

4. Optional formulas:

   • Date column: =DATEVALUE(A2)

   • Time column: =TIMEVALUE(A2)

For more information, please visit Google Support.

Previous fields no longer included

Some older exports contained fields that are no longer provided.