Aircall Workspace: Call details

The Call details view in Aircall Workspace allows users to see complete information about a specific call. This includes AI insights, manually entered notes, tags, and recordings, all within the conversation thread.

Viewing call details

Steps:

1. Open a conversation in Aircall Workspace.
2. Click on a call bubble within the conversation to expand the call details.

3. The expanded view displays:

   • Action items generated by AI or added manually.
   • AI insights such as customer mood, key topics, and call summary.
   • Voicemail recording and transcript.
   • Tags and notes from the call.

   Note: Only users with an assigned AI Assist add-on can view insights such as Action items, Customer mood, Call summary, and Key topics.

Viewing previous call insights

From the expanded call bubble, click the Show call details icon (top-right) to open the detailed call view. This view includes:

• Recording player and transcript (if the user has access to recordings).
• AI insights and action items.
• Call tags, notes, and voicemail information.
• The option to copy the call ID to share with Aircall Support for troubleshooting.

Collecting Call Examples (UUID/ID)

To collect call ID examples using Aircall Workspace:

• Navigate to the Call Details of the necessary call.
• In the Call Details, click Copy call ID.