The Collapsed call experience allows you to minimize an ongoing call and continue using the Aircall Workspace mobile app while the call remains active.

Note: Collapsed call experience is currently available only on iOS devices when using the Aircall app.

Collapse a call

While on an active call, you can minimize the call screen and continue navigating the app.

Steps:

  1. Tap the collapse icon in the top left corner of the call screen
Image showing the collapse screen button
  1. The call continues in the background
  2. A live call bar appears at the top of the screen
  3. You are redirected to the last screen you were using, or to the Conversations list if no previous screen was open

Live call bar

When the call is collapsed, a live call bar remains visible at the top of the screen across the app.

image showing live call bar

From the live call bar, you can:

  • Mute the call
  • End the call
  • Return to the full call view by tapping the bar

The call bar remains visible when navigating between screens or opening modals.

While a call is active, it is marked as In-call in both the Conversations and Call history views.

Call status indicators

The live call bar updates based on the call state:

  • Transfer in progress: Displays both the active call and the call on hold
  • Conference call: Displays “Conference call” along with the number of participants

Activities during a collapsed call

While your call is minimized, you can continue using most areas of the app.

Available actions

  • Navigate between Conversations, Calls, and other sections
  • Open and review conversation details
  • View call history
  • Access contact and conversation information

Limitations

Some actions are restricted or behave differently during an active call:

  • You cannot start another call
  • Status changes are applied only after the call ends
  • Settings are temporarily unavailable
  • Updates to a contact’s information are reflected in the call view immediately