Call tags help you categorize call activity for clearer reporting. If you use a CRM integration, your call tags will also sync to your call logs.

Admins and Supervisors can create and edit tags, and once added, tags are available for all users to apply during or after a call. For more information, please see Managing call tags in Aircall Dashboard.

Tagging calls during call

Steps:

  1. Select Tag while in the call or from the Call End view.
  2. When the tag menu appears, choose one or more tags as needed.
Note: Users can apply multiple tags to the same call.
Adding tags while on a callAdding calls from the Call End view
image showing the tag and note button while on a call
Image showing the select tags window while on a call
call ended view tags

For information about call recent tags, please see Aircall Workspace: Call recent tags.

Tagging calls after call

If you forget to tag a call or need to make corrections, you can update tags directly from the call details view.

Steps:

  1. Open the call from the Calls or Conversations view.
  2. Select the relevant call to open the call details.
  3. Click on See more in the call log .
  4. Select Add Tag to add or edit tags as needed. The updated tags will appear in the call details.
Image showing how to add tags from the call log

Tag availability

Important: All tags created in Aircall are visible to every user. It is not currently possible to assign tags to specific phone lines or teams.