The Aircall Phone app is expected to retire in the first half of 2026. Switching to Aircall Workspace during 2025 ensures you stay ahead and benefit from the newest features and performance enhancements.
If you’re an Admin, refer to the Admin Guide: Transitioning from Aircall Phone to Aircall Workspace.
What this guide covers
This guide helps Aircall users switch from Aircall Phone to Aircall Workspace. It includes:
- What’s new in Aircall Workspace
- What's familiar in Aircall Workspace
- Before you switch to Aircall Workspace
- How to switch to Aircall Workspace
- Frequently asked questions
What’s new in Aircall Workspace
All your interactions in one view
Calls, SMS, and WhatsApp (exclusive to Aircall Workspace) now appear in a single, unified conversation view. You can follow every customer interaction without switching tools or tabs.
Faster, smoother experience
Aircall Workspace is built for performance, with faster load times, improved reliability, and modern design that keeps insights front and center for more productive conversations.
Personalized workspace
Customize your experience with dark mode, adjustable window sizing, and quick access to your own daily performance metrics.
What’s familiar in Aircall Workspace
Same login, numbers, and integrations
Everything carries over automatically, no setup needed. Continue using your existing Aircall login, phone numbers, and integrations with tools like HubSpot, Salesforce, and Zendesk.
Same core features
You’ll still be able to:
- Make and receive calls
- Send and manage messages
- Add notes and tags
- Assign or transfer calls
- Use insights from your connected tools
Same intuitive experience
Most features and workflows remain unchanged, so you’ll feel right at home from day one.
Before you switch to Aircall Workspace
Switching from Aircall Phone to Aircall Workspace is quick and effortless:
- Use your same Aircall credentials: No new login or setup required.
- Start right away: Your calls, messages, and integrations automatically carry over, so there’s no downtime.
Tip: Check with your Admin before switching to confirm whether your team has a planned switch date or if you can switch now.
How to switch to Aircall Workspace
Switching takes just minutes. Follow these steps:
1. Access Aircall Workspace
Use the table below to see how to access Aircall Workspace based on how you currently use Aircall:
| How you currently use Aircall Phone | How to access Aircall Workspace |
|---|---|
| Desktop app | Download Aircall Workspace for Mac or Windows. |
| Desktop app (IT installs apps) | Ask your Admin if IT has deployed Aircall Workspace yet. Your Admins/IT can follow the steps in the article Downloading Aircall with an .MSI File for Windows or .pkg for Mac. |
| Web browser (e.g., Chrome) | Go to app.aircall.io and log in. |
| CTI (inside another tool like Salesforce) | Click the prompt at the top of your Aircall CTI to switch. Once switched, you cannot return to the legacy experience. |
| Mobile app (iOS or Android) | The mobile app already includes the Aircall Workspace interface. Just ensure you’re on the latest version. |
2. Log in with your existing credentials
Use the same Aircall account you already have. Your contacts, call history, and messages will appear automatically in Aircall Workspace.
3. Get familiar with Aircall Workspace
Watch the video Aircall Workspace Overview to explore features that make your day smoother:
- Unified inbox: View calls, voicemails, SMS, and WhatsApp all in one place, or switch between Calls and Messages views.
- Quick actions: Easily transfer calls, add notes, and apply tags during calls.
- Customizable layout: Resize the app, toggle light/dark mode, and personalize your inbox.
Then take the Setup your space tutorial to learn how to navigate, update your settings, and make Aircall Workspace your own.
4. Start your first conversation
Click the green + icon on the left menu to start a new conversation. You’re now ready to manage all your customer interactions in Aircall Workspace.
Note: Once you’ve successfully switched, uninstall the legacy Aircall Phone app from your device to ensure you only use Aircall Workspace going forward.
Frequently asked questions
Do I need new login credentials?
No. You’ll log in with your existing Aircall account.
Can I go back to the old Aircall Phone app?
You can still access it for now, but we recommend staying on Aircall Workspace. All new features are available exclusively in Aircall Workspace, and the old app will retire in 2026.
Will my call history and contacts carry over?
Yes. All your call history, messages, contacts, and integrations transfer automatically.
My team hasn’t switched yet. What should I do?
If your Admin is coordinating the transition, follow their instructions. If not, you can switch using this guide.
Will I be notified before Aircall Phone is retired?
Yes. Aircall will notify you in advance through in-product updates, emails, and the Help Center.
Resources and support
- Watch the Aircall Workspace demo video.
- Take the interactive Setup your space tour. We also have the tour available in Italian, you can find it here.
- See what’s new in our Release Notes.
- View all Aircall Workspace articles.
Important: If you need technical support, contact your Aircall Admin. They can coordinate with Aircall Support to resolve any issues.
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