10-28-2025

Improvements

  • Aircall Workspace — Faster assignment flow; consistent buttons
    • Conversation assignment takes fewer clicks. 
    • Action buttons now have a consistent style across the app (dial panel uses a new "+" icon in the sidebar).
  • Aircall Workspace — Notifications, defaults & behavior
    • Disabled legacy call assignment email notifications. 
    • Auto-close enabled by default for new users. 
    • Transfer button appears only after a call is answered; transfer UI displays as expected. 
    • Incoming call pop-up mute & minimize works as expected.
  • AI Voice Agent — Structured API payloads for intake questions
    Structured payloads enable post-call automations (e.g., with low-code tools). 
  • Routing — Retry for Automated callbacks
    • Automated Callbacks now retry after a failed attempt;
    • Original call context is preserved and re-enters at the same flow point; 
    • All available agents (including prior decliners) are rung; retries configurable (0–5) in Number Settings > Callback Requests.
  • AI Assist — New languages for live transcription & playbooks
    Italian, Dutch, Portuguese.
  • AI Assist — Automated Call Scoring
    Apply different scorecards to different call types on the same number. 
  • HubSpot — SMS feature in CTI

Fixed bugs

  • Aircall Workspace — Stability & UI fixes
    • Missed call assignment for direct extensions shows under “Assigned to You”; 
    • Resolved Chrome extension crash; 
    • Transfer button behavior fixed; 
    • Incoming call pop-up mute & minimize works as expected.
10-21-2025

New features

  • AI Assist — Custom Summaries
    Create reusable call insights templates (predefined and custom) to generate structured post-call analysis that can be synced to CRM.

Improvements

  • AI Voice Agent — Included minutes
    100 free minutes to set up and test the first agent; 50 free minutes every month for every account; product change makes AI Voice Agent accessible in the core platform by default.
  • Mobile (iOS) — Minimum supported version iOS 17.0
    Users on iOS 16 can still download and use the app but will not be able to update it after this date.
10-14-2025

New features

Improvements

  • Numbers — SMS channel in additional countries
    Domestic SMS available (Twilio-powered mobile lines) in Austria, Belgium, Denmark, Finland, Netherlands, Poland, Sweden (SMS‑only), Ireland; Portugal on hold pending legal approval. MMS not supported.
  • AI Assist — Real-time Transcription API
    Webhook with utterance‑level events (with timing and speaker context) and an API to retrieve the current transcript state during an active call.
  • monday.com — Logging & SMS automation
    SMS Automation based on board triggers/events; WhatsApp multimedia logged in Updates; additional AI insights (Action Items, Key Topics, Sentiment). Available to all; existing v2 installs get an “SMS Automation” tab in Integration settings.
  • Analytics — Call routed to team filter in Live Monitoring+
    New “routed to team” filter (A+ users) to improve visibility of queue and missed calls at team level.

Deprecations

  • Analytics — Analytics Pro report removed
    Analytics Pro report has been completely removed from the Aircall dashboard.
10-07-2025

Improvements

  • monday.com — Logging of multimedia & AI insights
    SMS Automation based on board triggers/events; WhatsApp multimedia logged in Updates; additional AI insights (Action Items, Key Topics, Sentiment). Available to all; existing v2 installs see an “SMS Automation” tab.
  • Zendesk — Integration OAuth flow changes
    Support for refresh token grant and token expirations to keep the integration working and allow re‑auth without reinstalling.