Aircall plans: pricing and flexibility

Aircall offers several subscription options to suit businesses of different sizes and needs. Plans vary by billing frequency, flexibility, and pricing. Below is a breakdown of each subscription type, along with a quick comparison table and additional details on bundles and add-on features.

Monthly subscription

Payment and term: Billed monthly with no long-term commitment.

Flexibility: Licenses can be added or removed each month as needed.

Pricing: Highest per-license cost compared to annual options.

Ideal for: Businesses that need maximum adaptability or short-term flexibility.

Annual subscription with monthly billing

Payment and term: Annual commitment with invoices issued monthly.

Flexibility: A minimum number of contracted licenses must remain active for the year. Additional users or numbers can be added or removed monthly.

Pricing: Lower per-license cost than the monthly subscription, but higher than the annual upfront option.

Ideal for: Businesses with a small core team and seasonal needs or high staff turnover.

Annual upfront subscription

Payment and term: One-time payment for a 12-month commitment.

Pricing: Up to 25% discount compared to monthly billing.

Flexibility:

• Licenses are locked for the year and cannot be reduced mid-term.

• Licenses can be reassigned at no cost by deleting an unused user before adding a new one. See: Adding Individual Users and Deleting Individual Users

• Simplified budgeting with a single upfront invoice.

Monthly usage invoices:

• Consumption: Charges for international calls, SMS/MMS, AI Voice Assist, and WhatsApp are billed in arrears for the previous month.

• Additional units and subscription add-ons: The next monthly invoice includes a pro-rated charge from the date the unit was added until the end of the annual cycle.

Ideal for: Stable teams looking for the best year-long value.

Annual upfront with monthly additional units

Structure:

• Commit to a base number of licenses annually (paid upfront).

• Add additional licenses during the year, billed monthly.

Flexibility:

• Base annual licenses are locked in.

• Additional licenses can be removed at any time without waiting for renewal.

Pricing:

• Base licenses benefit from the annual discount.

• Monthly add-ons cost more per license than the annual base rate.

Ideal for: Teams who want the savings of annual billing with the option to scale up temporarily.

Quick comparison table

Note: If you remove an additional (non-contracted) user mid-billing cycle, it will not appear on your next invoice. Since Aircall bills monthly in advance, we do not issue pro-rated refunds or credits for mid-cycle deletions. The user license remains available for reassignment until the end of the current cycle.

Benefits at a glance

• Monthly plan: Maximum flexibility to adjust licenses as your team changes.

• Annual upfront: Best value with locked-in savings and simplified annual billing.

• Annual upfront + monthly add-ons: Combines discounted annual rates with scalable monthly growth.

Extended bundles

In addition to domestic call bundles included in your plan, you can upgrade your destinations with extended bundles tailored to your business. For details, see All Aircall bundles.

Additional features & add-ons

You can enhance your plan with the following add-ons:

Additional notes:

• Plan tiers: Essentials, Professional, and Custom each include different features such as AI transcripts, integrations, IVR, and advanced analytics. All tiers follow the monthly vs. annual subscription model.
• Discounts: Annual plans provide up to 25% savings compared to monthly pricing.
• Minimum licenses: Most plans require a minimum of 3 licenses. Custom plans require at least 25.
• Add-on services: Features such as AI Assist, AI Voice Agent, Analytics+, WhatsApp, and Salesforce Service Cloud Voice are billed separately, either per license or per minute, depending on the feature.