Troubleshooting Aircall login issues on Android

If you are trying to log in to the Aircall Workspace app on your Android device, your credentials are accepted, but you are sent back to the sign-in screen in a loop, this guide will help you resolve the issue.

This behavior can occur because Aircall uses a built-in browser instance to handle authentication. If your device redirects login links to an external browser, the authentication token may not be passed back correctly to the Aircall app. Certain Android settings or Mobile Device Management (MDM) policies can cause this issue.

Note: The exact names and locations of settings can vary depending on your Android version and device manufacturer.
If you cannot find an option as described, try searching within your device settings for similar wording, or refer to your device documentation.

Check link handling settings

First, confirm that Android is allowed to open Aircall links correctly and that Instant Apps is enabled.

Steps:

1. Open the Settings app on your Android device.
2. Go to Apps.
3. Tap Default apps.
4. Select Opening links.
5. Make sure Instant Apps is toggled On.
6. In the list of apps, find Aircall.
7. Ensure Aircall is allowed to open supported links.

After completing these steps, try logging in to the Aircall app again. If you still see the login loop, continue to the next section.

Set Google Chrome as your default browser

If adjusting link handling did not fix the problem, you can try setting Google Chrome as your default browser. This can help ensure that the built-in browser and authentication flow work correctly.

Steps:

1. Open the Settings app on your Android device.
2. Go to Apps.
3. Tap Default apps.
4. Select Browser app.
5. Choose Google Chrome as the default browser.
6. Open the Aircall app and attempt to log in again.

Note: Once you have successfully logged in to Aircall, you can return to the same settings and switch back to your preferred default browser if you wish.

Check for MDM restrictions

If your device is managed through a Mobile Device Management (MDM) solution, certain restrictions may interfere with link handling or in-app authentication.

For example, your organization may:

• Force links to open in a specific browser
• Block Instant Apps
• Restrict in-app browsers or specific URL schemes

Steps:

1. Confirm whether your device is managed by an MDM solution.
2. If it is, review the applied policies related to:
   • Default browser settings
   • Link handling
   • In-app web views or authentication flows
3. If you do not have access to these settings, contact your IT administrator and share this article so they can review relevant policies.