To ensure optimal performance and reliable call quality when using the Aircall app on an iOS device, follow the best practices outlined below. These recommendations help prevent missed calls, audio issues, and connectivity problems.

Keep the app and iOS updated

Always use the most recent, supported versions of both the Aircall app and iOS.

  • Aircall app: Install the latest version from the App Store.
  • iOS version: Make sure your iPhone is running the latest iOS version compatible with Aircall.

Updates frequently include important bug fixes, security patches, and performance improvements.

Use a stable network connection

A strong and stable network connection is critical for call quality.

  • Prefer reliable Wi-Fi or strong 4G/5G cellular coverage.
  • Avoid public or unstable Wi-Fi networks.
  • If using mobile data, confirm you have good signal strength.
  • Disable Low Data Mode when using Aircall.

Enable required permissions

Verify that all required permissions are enabled for the Aircall app.

Make sure the following permissions are turned on:

  • Microphone: Required to speak and be heard on calls.
  • Notifications: Required to receive incoming call alerts.
  • Background App Refresh: Required to ensure calls are delivered when the app is not open.
Important: If any required permission is disabled, inbound calls may not ring or audio may not work correctly.

Turn off Focus or Do Not Disturb modes

When you expect to receive calls, disable any modes that may block notifications.

  • Turn off Focus, Do Not Disturb, or Driving modes.
  • These features can prevent call notifications from appearing.

Refer to Apple’s documentation for more details on managing Focus and Do Not Disturb modes.

Disable Low Power Mode

Low Power Mode can pause background activity and delay push notifications, which may impact VoIP calls.

Steps

  1. Go to Settings > Battery.
  2. Toggle Low Power Mode off when using Aircall.

Refer to Apple’s documentation for more information about Low Power Mode behavior.

Log out and back in when needed

Logging out and back into the app can help refresh your session.

This is especially recommended:

  • After changing your password.
  • After installing app updates.
  • If you experience unexpected app behavior.

Avoid VPNs and battery saver apps

VPNs and third-party battery optimization apps can interfere with Aircall’s background connectivity.

Tip: If you experience missed calls or delayed notifications, temporarily disable VPNs or battery-saving apps and test again.

Restart your iPhone regularly

Restarting your device helps clear system memory and can improve overall performance.

As a best practice, restart your iPhone at least once a week to maintain app responsiveness and system stability.

Following these best practices will help ensure a consistent and reliable experience when using Aircall on iOS.