To ensure optimal performance and call quality on Android, follow these best practices when using the Aircall Workspace app for mobile. These recommendations help prevent missed calls, poor audio, and app interruptions.

1. Device and OS compatibility

  • Use Android 8.0 (Oreo) or higher.
  • Keep your Aircall Workspace app updated by checking for the latest version in the Google Play Store.

2. Network and connectivity

  • Use a stable Wi-Fi connection for the best call experience.
  • Avoid switching between Wi-Fi and mobile data during an active call.
  • Disable battery saver and data saver modes while using Aircall Workspace, as they can restrict the app’s background activity.

If you experience issues while using mobile data, follow these steps:

  1. Open the Aircall Workspace app for mobile.
  2. Go to Settings > Mobile data & Wi-Fi.
  3. Make sure Unrestricted mobile data usage is checked.
Tip: Allowing unrestricted mobile data ensures that Aircall Workspace functions correctly when Wi-Fi is unavailable or unstable.

3. Notification and background settings

Make sure Aircall Workspace can run in the background and send notifications.

Steps:

  1. Allow background activity: In your device, go to Settings > Apps > Aircall Workspace > Battery > Allow background activity
  2. Enable notifications: In your device, go to Settings > Apps > Aircall Workspace > Notifications > Allow all
  3. Disable battery optimization: In your device, go to Settings > Battery > Battery Optimization > All apps > Aircall Workspace > Don’t optimize

4. Call audio and permissions

Ensure the Aircall Workspace app has all required permissions.

Steps:

  1. Go to Settings > Apps > Aircall Workspace > Permissions
  2. Enable access for:
    • Microphone
    • Phone
    • Contacts
    • Bluetooth
    • Notifications

5. Sign-in and app stability

  • Stay signed in to Aircall Workspace at all times to receive incoming calls.
  • If the app is force closed or you are logged out, you will not receive calls.
  • Avoid using task killers or the “Close All Apps” function, as these can shut down Aircall Workspace and interrupt connectivity.

6. Troubleshooting common issues

If you experience call or connection problems, try the following:

  1. Check network quality: Run a speed test and avoid using VPNs during calls.
  2. Reboot your phone: This can clear temporary background bugs.
  3. Force stop and restart the Aircall Workspace app.
  4. Reinstall the app if issues persist.
  5. For mobile data issues, go to Aircall Workspace app settings > Mobile data & Wi-Fi, and ensure Unrestricted mobile data usage is checked.