Release Notes - April 2025

New features

Aircall Workspace - Unified Conversations for CTI (Salesforce v3, HubSpot, Zendesk, and Front)

What’s new?

The new version of Aircall CTI is built on the Aircall Workspace platform and features an adapted embedded view within the following integrations: Salesforce v3, HubSpot, Zendesk, and Front.

Key Features:

• Aircall Workspace CTI offers most key features of the Aircall Workspace App, including the Unified Conversation experience.

Not included:

• Power dialer set up & management
• AI add-on features
• Conversation context (i.e. contact information)
• Agent-level tailored analytics

More information: 

• Aircall Workspace - CTI
• SF Classic CTI
• SF Lightning CTI
• Zendesk CTI
• Front CTI
• Hubspot CTI

New features

Aircall Workspace - Unified Conversations for Mobile (iOS & Android)

What’s New?

Introducing the new Conversations view, a unified space combining your To-do list and Messages. Now, all customer interactions are accessible in one place.

Key Features:

• Unified Conversations: View calls, voicemails, texts, and status logs in a single, thread.
• Smart Filters: Easily sort conversations by: Unread, Open, Assigned to you, Unassigned, Outbound, and Closed.
• Call History Access: View call interactions via the dedicated Call History page.

Workflow Improvements:

• Badge Notifications: Instantly see new conversations at a glance.
• Real-Time Counters: Track the number of conversations or calls in each inbox category live.

More information: Aircall Workspace: Mobile

New features

Single Role Selection and Supervisor Visibility

Single Role Selection simplifies Aircall's permission roles, allowing only one role selection (plus advanced Owner permissions if needed).

Limit Supervisor Visibility will allow users to configure restrictions based on Teams and Numbers to limit the scope of the content in the Dashboard.

More information: 

• Aircall roles and permissions
• Supervisor Role Limitations

AI Voice Agent

A powerful AI-driven solution designed to optimize how customers can effectively manage inbound calls. The AI Voice Agent ensures seamless interactions, reducing missed calls and improving efficiency.

More information: 

• What is Aircall's AI Voice Agent
• How to Configure AI Voice Agent
• Using AI Voice Agent - Best Practices

New features

AI Assist PRO

For users participating in the Beta, Real time transcription, Playbook, and Live Prompts (real time assistance) are now available in the Aircall Dashboard for configuration, and in Aircall Workspace for testing during real conversations with customers.

More information: Sales Playbooks, Real-time Assistance

SMS channel in HubSpot Helpdesk

Aircall is now integrated as a messaging channel within HubSpot Help Desk, allowing businesses to manage SMS communication seamlessly.

More information: HubSpot Help Desk SMS Channel