Incoming calls on Aircall iPhone app are being dropped

This article explains what to check if you are unable to receive incoming calls from a specific contact on the Aircall app for iOS.

Symptoms

• You are unable to receive incoming calls from a specific contact on your Aircall app for iOS.

Cause

First, check whether you can receive calls from this contact on the desktop version of the Aircall app.

• If the calls also drop on the Desktop app for this caller, it may indicate that the number is added to the blocked list in Aircall.
• If the call is successful on the Desktop app, and fails only on your iOS app, it indicates that the contact is blocked on your iPhone, not in Aircall.

Solution

Unblock a number in Aircall

To unblock a number in Aircall, an Admin can log in to the Aircall Dashboard and remove the number from the blocked numbers list. For more information, please visit Blocking a phone number

Unblock the contact on your iPhone

To unblock the contact on your iPhone:

Steps:

1. Go to Aircall Dashboard > Call settings > Blocked numbers.
2. Click on the three dots menu on the right side of the numbers.
3. Select the Delete number option to remove the contact from the blocked numbers list.