Some users in the APAC region may hear an audio prompt that says “To connect your call, press [number]” when placing outbound calls. Once the requested key is pressed, the call continues as normal. This article explains why this happens and how to reduce the likelihood of future occurrences.

Why this message plays

This audio prompt is an anti spam mechanism used by a local destination carrier that receives the call. It is not generated by Aircall or any Aircall provider.

The receiving carrier triggers this message only for numbers it believes may be associated with spam activity. Because this decision is made by the destination carrier, it does not affect all outbound calls.

How to prevent outbound numbers from being flagged

To reduce the chance of outbound numbers being flagged as potential spam, customers should follow healthy outbound calling practices. Maintaining natural and consistent calling behavior helps carriers view your call traffic as legitimate.

Recommended practices include:

  • Balanced outbound call volume
  • Healthy connection rates
  • Moderate and realistic call durations

For more guidance, see the article What Is an Outbound Call: Call Center Best Practices.

Tip: Keeping your outbound activity consistent and avoiding unusually high call volumes within short periods can help prevent carriers from categorizing your calls as spam.