In Aircall Workspace, you can make outbound calls directly from your desktop app. Before you start calling, make sure your setup is complete and your assigned numbers are properly configured.

Prerequisites:

  • At least one phone number has been added in the Dashboard, with your user or team assigned to it.
  • You are a registered user in the Dashboard and assigned to a number.

Choosing your number

If you are assigned to multiple phone lines, you can select or set a default number before placing a call.

Steps:

  1. Open Aircall Workspace.
  2. Click Start a conversation.
  3. If you are assigned to multiple numbers, select the line you want to call from.
    • You can also set a default number in Settings under Account → Teams and Numbers.

Making an outbound call

Steps:

  1. In the Start a conversation view, choose the number you wish to call from.
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  1. Use the text bar to:
    • Search for a saved Contact or Aircall Teammate, or type a phone number directly.
  2. Alternatively, use the Keypad to manually enter a number.
  3. Click Call now to start the call.
Important: If you enter a number without a country code, Aircall automatically applies your default country calling code.

To change the country code:

  • Click the country flag in the upper-left corner of the app and search for the country, or manually type the correct country code using your keyboard.

You can also set a new default country code from this view if needed.

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Other ways to make outbound calls

You can also initiate outbound calls directly from other sections of Aircall Workspace:

  • Inbox: Start a call while reviewing a conversation or missed call.
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  • Contacts: Click on a contact’s card and select Call to connect instantly.
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Handling an active outbound call

Once your call is connected, you’ll enter the in-call view, where all standard call actions are available. You can learn more about this in our article Aircall Workspace: In-Call view and actions.

Understanding call context

Outbound calls in Aircall Workspace are now displayed in a customer conversation format, showing a unified view of interactions across all channels (voice, SMS, MMS), as well as system logs for the specific Aircall line and customer number or profile.

The conversation context is displayed based on your plan and data availability. It includes:

  • Header: Customer name (if available), number, Aircall line, and main actions such as Assign, Call, Close conversation, or Add to Power Dialer (if available in your plan).

  • Conversation: Interaction bubbles showing all channel activity with assets (if any) and system logs of main user actions.

  • Footer: Digital interaction options via SMS/MMS (if eligible for your Aircall line).

  • Context snapshot: Displays AI-driven context, customer profile, and related conversations

Note: AI-driven context requires activation of the AI trial or AI add-on.

Changing views and using the toolbar

While on a call, you can navigate away from the main conversation view and still monitor and manage your active call using the toolbar.

Options

  • Detach the toolbar into a separate window for flexibility, even outside the Aircall app (available only in the downloaded desktop app). You can do it by clicking on the Open in floated window button.

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  • Switch views within the app. The toolbar will appear in the bottom-left corner with key call actions.

In both cases, you can manage essential call actions and return to the full conversation view by clicking the toolbar. The CRM insight card, if configured, is also accessible from the reduced toolbar.