29-January-2024

New features

New Analytics Dashboards

Aircall is beginning the beta of four new dashboards for the Professional plan: the Inbound Dashboard, Outbound Dashboard, Unanswered Calls Dashboard, and User Activity Dashboard.

What are these new dashboards?

These are simplified versions of the four new Analytics+ dashboards we released last year.

What about Analytics+?

There are important differences between these dashboards and their Analytics+ counterparts, such as fewer KPIs and charts, 6 months of data, and no drill down view.

What is the plan for the beta?

The beta will last for approximately one month. Beta participants will see a feedback button on each dashboard, and will also be asked to fill in a feedback survey.

More information: Analytics Pro

Call transfer available in Salesforce V4

Users of the Salesforce V4 (Aircall for Sales Engagement) integration will now be able to perform call transfers to other users. The call transfer functionality works almost the same as in the Phone app.

Please note: in this first release, users are unable to transfer to a team.

Aircall will automatically upgrade your V4 package to push the new feature by February 8th.

Improvements

Renaming Business Hours filter

The filter Business Hours on Analytics pages had a misleading name. It is meant to filter the data on specific timeslots, which could be the business hours, but also any other time range.

In order to make it clearer, the field has been renamed to "Hours." To ensure data displays correctly following this change, we advise users select and apply the hours filter again.

More information: Applying filters

SMS segments metrics

We're adding three new SMS metrics to our Overview dashboard: the number of Total, Inbound, and Outbound SMS segments.

What is this metric?

SMS messages are divided into SMS segments, of a maximum of 160 characters. This update enables users to more accurately track and forecast their SMS volumes.

Important to note: These new metrics will begin from the date of the release.

More information: What are Segments?

Statistics per IVR option - New attributes in call history and drill down

What's changing?

Aircall is adding two new fields to the Call History page (available to all customers) and the drill-down view in Analytics+: IVR Widget.

This will allow users to monitor and optimise activity per business area (e.g. support, sales) without having to create one dedicated phone number for each. This will also make it easier to create and modify number configuration on Smartflows.

What do I need to know?

These new fields are only available on Smartflows. They will be populated starting from the release date. Call History is available to all companies. The drill down view is available for Analytics+ companies only.

More information: Analytics: Terms

 

22-January-2024

New features

View notes on the Conversation Page

In addition to the Phone apps, users are now able to view their notes in the Conversation Page (Dashboard).

Improvements

German transcription & AI

German is now an available language for both transcriptions and Aircall AI.

German transcriptions are available to everyone now, and German for Aircall AI is available for Beta participants.

More information: 

 

15-January-2024

New features

New Announcement Section on Developer Portal

A new section called "Announcements" has been added to the Aircall Developer Portal which will include upcoming changes to APIs and Webhooks which customers and partners should be aware about.

Along with this change the Changelog section has been moved out of the Extras section on the developer portal to a separate section.

More information: 

Integrations - Salesloft V2

It's our new version of the Salesloft integration. The new version is has exactly the same features as the previous version, but built on our own technology platform.

More information: How To Configure Your Salesloft Integration