This article explains how to configure JumpCloud for SAML Single Sign-On (SSO) with Aircall.

Important: These instructions apply only to companies that have had SAML Single Sign-On activated by Aircall. To request activation, please contact your Account Manager. This functionality is currently available to a limited number of customers.
Note: IDP-initiated SAML sign-in is not supported. Once SAML is configured, users must log in through the Aircall Dashboard or app login page using the Sign in with SSO option.

Create a custom SAML app

Steps:

  1. Open the JumpCloud Console.
  2. From the navigation menu on the left, expand User Authentication, then click SSO.
  3. On the SSO page, click the + icon to create a new application.
  4. In the Configure New SSO Application modal, click Custom SAML App.

Configure the new SAML application

Steps:

  1. On the New Application page, under the General Info tab:
    • Enter a name for your app (for example, acme-saml@aircall).
    • (Optional) Upload a logo, choose a color indicator, and add a description for the application.
  2. Switch to the SSO tab.

  3. Under Service Provider Metadata, enter the following values:

    FieldValue
    IdP Entity ID${company_name}-${company_id}
    SP Entity IDurn:amazon:cognito:sp:us-west-2_hZkGBmIsz
    ACS URLhttps://sso.aircall.io/saml2/idpresponse

    Make sure to check the Declare Redirect Endpoint box.

  4. Under Attributes, configure the following:

    FieldValue
    Service Provider Attribute Namehttp://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress
    JumpCloud Attribute Nameemail

    Leave all other fields blank or at their default values.

  5. Switch to the User Groups tab.
  6. Assign all user groups that will use SAML to authenticate to Aircall.
  7. Click Activate to save and enable the application.

Export the metadata

Steps:

  1. Open the SSO application you created (for example, acme-saml@aircall).
  2. Go to the SSO tab.
  3. Click Export Metadata to download the required XML file.
Important: This XML metadata file is required for finalizing the SAML setup with Aircall. Keep it accessible for the next configuration step in your

For more information on SAML setup, refer to our Customer Success teamAircall account.