You can connect your Aircall numbers to third-party SMS providers to send and receive text messages through external platforms. This article explains how to enable your Aircall numbers for SMS with supported partners, remove existing integrations, and use the Aircall API to connect with other tools.

For information about Aircall’s native SMS feature, check: SMS (Business Text Messaging)

Enabling your number for a third-party SMS provider

To activate SMS on your Aircall number with one of our approved partners, you must contact the third-party SMS provider directly. Each provider manages its own activation and setup process.

Supported providers:

Heymarket

Sakari

Salesmsg (US and Canada)

Textline

Sinch MessageMedia

SMS-Magic

Important: Third-party SMS integrations are not compatible with Aircall's native SMS feature. Messages sent from one platform will not appear in the other.
Note: SMS is a domestic service. You can only send messages to numbers in the same country, except between the United States and Canada.

Removing a third-party SMS integration

If you no longer wish to use a third-party SMS provider, contact the provider directly to request removal of SMS enablement for your Aircall number.

Troubleshooting third-party SMS

If you experience issues with third-party SMS configuration or delivery, contact our Customer Support team. 

Note: Partners can modify your configuration independently, so Aircall Support may need to coordinate with your SMS provider to resolve issues.

Using other SMS providers through the API

If you prefer to use a provider not listed above, you can connect it using the Aircall public API. This allows you to build your own custom SMS integration. For details, see: About Aircall messaging API.