When setting up WhatsApp in Aircall, you are able to determine the branding of each of your numbers, including the Display Name and Profile photo.
Setting your Business display name
When initially setting up WhatsApp in Aircall for one of your numbers, there will be a step where you can enter your WhatsApp Business display name. Your WhatsApp Business display name is the name customers see when they have conversations with your business and on your WhatsApp Business profile. This display name can be different for each one of your numbers to help differentiate between different teams, services, etc., however the name must comply with Meta display name guidelines.
📚 For more information on setting up WhatsApp in Aircall please visit: Setting Up WhatsApp in Aircall
Setting your Profile photo
In addition to setting your display name, you are also able to assign specific profile photos for each of your numbers. This is accomplished the WhatsApp Manager, rather than the Aircall Dashboard.
Navigate the the Phone Numbers section of your WhatsApp Manager page, select the number you would like to change the photo for, then simply select Choose file in the Profile photo section to upload a number specific logo.