What Is AI email generation?
Drafting a professional follow-up email after a call can take 5–10 minutes. With Aircall AI, agents can generate a ready-to-send follow-up email in seconds, saving time and ensuring consistency in communication.
How does it work?
Agents in Aircall Workspace can trigger the generation of an email in two ways:
- When an AI action item includes “Send Email" then the agent can generate an email based on the action item intent by clicking next on the Email Icon next to the action item.
- Whenever agents want to send a follow up email based on a conversation that has transcription, they can click the Generate Email button in the Action Item section to open a suggested email.
AI understands and tailors the structure for several email types:
- Follow-up
- Summary
- Add or collect information
- Confirmation
- Others, depending on the action item content
Agents can copy paste the email in their email service and send it or open directly in their email provider.
Access
- Requires: AI Assist add-on
- Applies to: All languages (excluding voicemails)
- Where you’ll see it: Aircall Workspace
- Triggered when: Call has a transcript, when call has an AI action item of “Send Email" type.