Aircall’s account verification process is simple and easy to follow. If you encounter any issues, you can find additional information here to complete the process successfully.
Verification link isn't working?
If the link to complete ID verification isn't working, try the following:
- Restart your browser
- Clear your browser cache
- Use a different browser (we recommend Google Chrome!)
Didn't receive the text message?
- If you don’t receive a text message, you can use a QR code instead to access the link. In the Dashboard there is an option to display a QR code on the screen. Then use your phone’s camera (if QR code detection is supported) or other barcode scanning app to scan the code and access the link.
Problems accessing your computer's webcam?
- Check that you’ve given Aircall permission to access your webcam — if you block permissions to your camera, refer to your browser’s documentation on allowing access to use your webcam.
- If you don't have a webcam, in the Dashboard there is an option to switch to another device. You'll be prompted to enter your mobile phone number and we will send a link to your phone to start the process.
Problems with the photograph?
- Ensure the subject of your photo is well-lit from the front. Avoid backlighting.
- Make sure that your fingers are not covering any parts of the ID.
- If you are using your mobile phone, try laying the ID on a flat surface in a well-lit room.
- If you are using your webcam, tilting your webcam a bit to find the correct angle may help reduce glare.
The original source of the information provided in this article is stripe.com