To comply with local regulatory requirements, Aircall must provide carriers with the information requested by regulators for each country before we can acquire a number.
Due to the constantly evolving landscape and increasing regulatory measures, the requirements outlined below may change in the future without prior notice.
If you are struggling to understand the requirements or have additional questions, please contact our support team.
⚠️ Please consider that these requirements can change quickly as local regulators and carriers issue orders. Our team works hard to keep this document updated, but some temporary discrepancies can occur.
Some numbers will be available in self-service via Your customer dashboard, while others will require you to submit a support ticket. Numbers bought through tickets might take longer to become available due to the provisioning process on our carrier. Numbers acquired through the Dashboard will only become active after all of the documentation required has been submitted and approved by the carrier/regulator.
For a full list of supported countries, availability, and requirements, please click below the desired country from the list.
List of Supported Countries
🇦🇺 Australia
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Toll-Free | None | - Business registration certificate - Utility bill* - Rent receipt* *Proof should not be older than 6 months |
NO | Outbound calls not allowed and/or not supported. Numbers cannot be reached from outside the country. |
| Mobile | Business Name or Individual Name Global address accepted (P.O. Box not accepted) |
For Business: - Business registration certificate showing business name, business address and business number If the address is not listed on the certificate, also provide: - Utility bill or Rent receipt For Individuals: - Front and back of National Identity Card showing address OR - Valid passport + proof of address under the passport holder’s name (utility bill or rent receipt) *Proof of address should not be older than 6 months |
YES | |
| Geographic (Local) | Business Registration Global address accepted (P.O. Box not accepted) |
- Business registration certificate - Utility bill - Rent receipt *Proof should not be older than 6 months |
YES |
🇦🇹 Austria
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Proof of address within the prefix area in AT | - Contract for a fixed telephone line - Invoice for a fixed telephone line (issued within 6 months) - Contract for an internet connection with a fixed IP address - Invoice for an internet connection with a fixed IP address (issued within 6 months) |
YES | |
| National | Proof of address in country and proof of business OR Proof of ID and proof of address in country |
- Business registration - Utility invoice (less than 6 months) - OR Personal ID and proof of address in country |
YES | Designed for in-country calls only. |
| Mobile and Toll-Free (Businesses) | Proof of business address in AT and proof of ID of authorized representative | - Excerpt from company register - Government-issued ID - Passport |
NO | Toll-Free numbers cannot be reached from outside of the country. |
| Mobile and Toll-Free (Individuals) | Proof of personal address in AT and proof of ID | - Government-issued ID showing matching address - Utility bill - Tax notice - Rent receipt - Passport |
NO | Toll-Free numbers cannot be reached from outside of the country. |
🇧🇪 Belgium
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Local address in country | - Business registration - Invoice (less than 6 months) |
YES | |
| National | Proof of business address | - Business registration - Invoice (less than 6 months) |
No | Outbound calls not available |
| Toll-Free | Proof of business address | - Business registration - Invoice (less than 6 months) |
No | |
| Mobile | Proof of business address | - Business registration - Invoice (less than 6 months) |
No | No SMS available |
🇨🇦 Canada
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | None | None | YES | |
| Toll-Free | None | None | No |
🇨🇱 Chile
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Local address in country matching the area code | Local address | NO | Numbers in the range +5644x might not be reachable from non-Chilean numbers. |
| National | None | None | NO | Numbers in the range +5644x might not be reachable from non-Chilean numbers. |
| Toll-Free | None | None | NO | Numbers in the range +5644x might not be reachable from non-Chilean numbers. |
🇨🇴 Colombia
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Local address in country matching the area code | Local address | NO | |
| Toll-Free | Global address of the user is required | None | NO |
🇭🇷 Croatia
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Business Name or Individual Name Business or personal address within the prefix area in HR |
Business registration, invoice with less than 6 months | YES | |
| Toll-Free | Local address in country | Business registration, invoice with less than 6 months | YES |
🇨🇿 Czech Republic
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Local address in country | Business registration, invoice with less than 6 months | YES | |
| Toll-Free | Local address in country | Business registration, invoice with less than 6 months | NO | |
| National For Businesses | 1. Business Name 2. Worldwide business address 3. Business ID Number 4. Name of Authorized Representative 5. Address of Authorized Representative |
No documentation required | NO | |
| National For Individuals | 1. Name 2. Worldwide personal address 3. Date of Birth 4. Birth Certificate Code (Birth Registration Number) |
No documentation required | NO |
🇩🇰 Denmark
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Worldwide personal or business address | Business registration, invoice with less than 6 months | YES* | *Limited to Danish companies. International companies please reach out to our support team. |
| Toll-Free | Worldwide personal or business address | Business registration, invoice with less than 6 months | NO | |
| Mobile | Personal or business address in DK | Business registration, invoice with less than 6 months | NO | No SMS available via Aircall |
🇪🇪 Estonia
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| National | Proof of address in country Proof of Business or Proof of ID and address in country |
Business registration, utility invoice (less than 6 months) or Personal ID and proof of address in country |
YES | International reachability not guaranteed |
| Toll-Free | Business address worldwide | Proof of business address | NO | No international reachability |
🇫🇮 Finland
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Local address in country | Business registration, invoice with less than 6 months | YES | |
| Toll-Free | Local address in country | Business registration, invoice with less than 6 months | NO | |
| Mobile | None | None | NO | No SMS via Aircall |
🇫🇷 France
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) and National for Business | Proof of business address in FR Proof of ID of the authorized person |
K-bis (within 6 months) - ID card (front + back page) - Passport - Driving license |
YES | |
| Geographic (Local) and National for Individuals | Proof of personal address in FR Proof of ID |
Utility Bill (within 6 months) - ID card (front + back page) - Passport - Driving license |
YES | |
| Mobile for Businesses | Proof of business address in FR Proof of ID of the authorized person |
K-bis (within 6 months) - ID card (front + back page) - Passport - Driving license |
NO | Number should be assigned to only one user. Balanced traffic between inbound and outbound is required for compliance |
| Mobile for Individuals | Proof of personal address in FR Proof of ID |
Utility Bill (within 6 months) - ID card (front + back page) - Passport - Driving license |
NO | Number should be assigned to only one user. Balanced traffic between inbound and outbound is required for compliance |
| Toll-Free | Worldwide proof of business address Proof of ID of the authorized person |
- Commercial Register - Business Registration - ID card (front + back page) - Passport - Driving license |
YES* | *Limited to French customers. International companies please reach out to our support team. |
🇩🇪 Germany
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Proof of business address within the prefix area in DE showing authorized person Proof of ID of the authorized person |
- Handelsregisterauszug (Commercial Register) - Gewerbeanmeldung (Business Registration) - Document from a tax authority (Finanzamt / Bundeszentralamt für Steuern) confirming tax payment - ID card (front and back page) - Passport - German driving license - Letter on company headed paper confirming legal representatives for the company, signed by their management or HR* |
Yes | *To be delivered if the proof of business does not display the authorized person |
| National | Proof of business address in DE showing authorized person Proof of ID of the authorized person |
- Handelsregisterauszug (Commercial Register) - Gewerbeanmeldung (Business Registration) - Document from a tax authority (Finanzamt / Bundeszentralamt für Steuern) confirming tax payment - ID card (front and back page) - Passport - German driving license - Letter on company headed paper confirming legal representatives for the company, signed by their management or HR* |
Yes | Designed for National Calls only. National numbers can't be used for IVR. *To be delivered if the proof of business does not display the authorized person |
| Toll-Free | Proof of business address outside of DE showing authorized person Proof of ID of the authorized person |
- Commercial Register - Business Registration - ID card (front and back page) - Passport - Letter on company headed paper confirming legal representatives for the company, signed by their management or HR* |
No | If your business address is from DE, you must purchase a TF number from BNetzA and port it to Aircall. *To be delivered if the proof of business does not display the authorized person |
| Mobile | Proof of business address in DE DE VAT number |
- Handelsregisterauszug (Commercial Register) NOT for sole proprietorship (Einzelunternehmen) |
No |
🇬🇷 Greece
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Proof of Business Local address in country |
- Business registration - Invoice (dated within the last 6 months) |
YES | — |
| Toll-Free | Proof of Business Local address in country |
- Business registration - Invoice (dated within the last 6 months) |
NO | — |
🇭🇰 Hong Kong
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Business Name or Individual Name Any Address (Worldwide) |
- Individuals: Official Passport or National ID showing address - Businesses: Excerpt from commercial register (within 6 months) showing address |
NO | — |
| National | Business Name or Individual Name Any Address (Worldwide) |
- Individuals: Official Passport or National ID showing address - Businesses: Excerpt from commercial register (within 6 months) showing address |
NO | — |
| Toll-Free | Business Name Worldwide address outside of Hong Kong only |
- Businesses: Excerpt from commercial register (within 6 months) showing address | NO | — |
| Mobile | Business Name or Individual Name Any Address (Worldwide) |
- Individuals: Official Passport + proof of address - Businesses: Excerpt from commercial register showing address |
NO | SMS only — Voice not supported |
🇭🇺 Hungary
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Business or personal address in HU | No documentation required | YES | — |
| Toll-Free | Business address worldwide | Proof of business address | NO | — |
🇮🇪 Ireland
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Personal or business address in IE | Proof of address | NO | — |
🇮🇱 Israel
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) – Business | Proof of business address within the prefix area in IL Subscriber Letter |
Business registration (no older than 12 months) Subscriber Letter |
NO | — |
| Geographic (Local) – Individuals | Proof of ID Proof of personal address within the prefix area in IL |
ID card (front and back) Passport ID showing local address Residence Permit Utility Bill (≤3 months) Gov. issued docs Lease agreements |
NO | — |
| National | Proof of address worldwide | Proof of address | NO | Outbound not supported |
| Toll-Free | Proof of address worldwide | Proof of address | NO | Outbound not supported |
| Mobile | Worldwide business or personal address | None required | NO | No SMS via Aircall |
🇮🇹 Italy
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) – Business | Proof of ID of the authorized person 1. Business name 2. Business address in IT 3. IT VAT number 4. Fiscal Code of authorized person |
ID card (front + back) Passport |
YES | — |
| Geographic (Local) – Individuals | Proof of ID 1. Personal address in IT 2. Personal IT Fiscal Code |
ID card (front + back) Passport |
YES | — |
| Toll-Free – Business | Proof of ID of the authorized person 1. Business name 2. Worldwide business address 3. VAT number 4. Fiscal Code of authorized person |
ID card (front + back) Passport |
NO | — |
| Toll-Free – Individuals | Proof of ID 1. Worldwide personal address 2. Personal Fiscal Code |
ID card (front + back) Passport |
NO | — |
🇱🇻 Latvia
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Proof of address in LV | - Third-party-issued bank statement (issued in the past 6 months) - Public utility bill (including mobile bills) showing regular use and issued in the past 6 months - Lease agreement that is still in date/valid - Government documents issued in the past 6 months - Digitally issued and electronically signed copy from the Latvian Trade Registry |
YES | Only reachable from within the EU |
🇱🇹 Lithuania
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | The address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested number(s). | Business registration Invoice with less than 3 months |
YES | |
| Toll-Free | The address location of the end user (place of residence/business) must be within Lithuania. | Business registration Invoice with less than 3 months |
NO |
🇲🇾 Malaysia
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Business Name (Number cannot be assigned to Individual) - Malaysian Address, Contact details, Business ID. | For business end users: Business Registration Document and must match info held on Public Database www.ssm.com.my | NO | Only local numbers are offered |
| National | Business Name (Number cannot be assigned to Individual) - local address within Malaysia | For business end users: Excerpt from a commercial register (issued within the last 6 months) | NO | We don't offer |
| Toll-Free | Business Name or Individual Name - Local address | For business end users: Excerpt from the commercial register showing local address For individual end users: Official Passport/National Identity Card/Work permit showing local address |
NO | We don't offer |
🇲🇽 Mexico
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Business name and Local Address in MX matching the area code | None | NO | |
| Toll-Free | Business address | Proof of Business address | NO | Limited stock |
🇳🇱 Netherlands
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Business or personal address in NL | No documentation required | YES | |
| National | "Proof of address worldwide Proof of Business Or proof of ID and Proof of address in country" | "Business, registration, Utility invoice with less than 6 months or Personal ID and proof of address in country" | YES | Limited international Reachability |
| Toll-Free | Filled out LOA | LOA | NO | Lead time of 6 weeks after approval |
| VoIP Mobile | Worldwide personal or business address | No documentation required | NO | No SMS via Aircall |
🇳🇿 New Zealand
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | None | None | YES | |
| Toll-Free | None | None | YES | Numbers cannot be reached from outside the country |
🇳🇴 Norway
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local), National, and Toll-Free | Business address in NO |
Norwegian business registration:
(Only an original copy signed or stamped by the issuing authority OR a digitally issued and signed document from the Brønnøysundregistrene here) |
NO | Geographical numbers' outbound capabilities can take up to 48 business hours to become active. Limited international reachability on National and Toll-free numbers. |
🇵🇪 Peru
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Business address matching the city Area Code | Proof of business address | NO | |
| Toll-Free | Business Name. For Toll-Free numbers (prefix 800) from Peru, a global address of the end user (place of residence/business) is required. | Proof of business address | NO |
🇵🇱 Poland
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Worldwide address | Business registration, invoice with less than 6 months | YES* | *Limited to Polish companies. International companies please reach out to our support team. |
| Mobile For Business | Requirements for Businesses: Worldwide proof of business address showing authorized person | Business - Excerpt from business register | NO | Voice only. No SMS available |
| Mobile For Individuals | Proof of ID and Worldwide personal address | Individuals - ID card (front + back page); Passport; Proof of address | NO | Voice only. No SMS available |
| Toll-Free | Worldwide address | Business registration, invoice with less than 6 months | NO |
🇵🇹 Portugal
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Proof of address within the prefix area in PT | - contract from a fixed-line telephone operator; - invoice from a fixed-line telephone operator issued within 6 months; - contract for an internet connection with a fixed IP address; - invoice for an internet connection with a fixed IP address issued in the last 6 months; | NO | Lisbon and Porto area codes only |
| National | Local address in country | Proof of Local Address | NO | |
| Toll-Free | Local address in country | Proof of Local Address | NO |
🇷🇴 Romania
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Proof of address in the city corresponding to the area code of the number | Business registration; Invoice with less than 6 months | YES | |
| Toll-Free | Proof of address in country; Proof of Business; Or proof of ID and Proof of address in country | Business registration; Utility invoice with less than 6 months; Or Personal ID and proof of address in country | YES | |
| National | Proof of address in country; Proof of Business; Or proof of ID and Proof of address in country | Business registration; Utility invoice with less than 6 months; Or Personal ID and proof of address in country | YES | Limited international reachability |
🇸🇬 Singapore
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| National | Business Name; Business Registration ID; Local address in Singapore and in limits of number's area code | For Singapore numbering services (L6 & L3) the following is required: 1. Company Name, Address (Street, City, Zipcode, Country), Contact number, and Email. 2. Proof of end user address will be the Business Registration document. Additionally, note that Singapore Geographic (Local) +65 6 (L6) numbering requires the end user to be within Singapore. National/VoIP +65 3 (L3) numbering permits end user documentation with an address anywhere globally. For business end users: Excerpt from a commercial register (issued within the last 6 months) | NO |
🇸🇰 Slovakia
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Local address in country | Business registration, invoice with less than 6 months | Yes | |
| Toll-Free | Business address | Business registration, invoice with less than 6 months | No |
🇸🇮 Slovenia
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Local address in country | Business registration, invoice with less than 6 months | Yes | |
| National | Local address in country | Business registration, invoice with less than 6 months | No | |
| Toll-Free | Local address in country | Business registration, invoice with less than 6 months | No |
🇪🇸 Spain
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) For Business | Proof of business address within the prefix area in ES | - Spanish business registration - Utility Bill - Rent Receipt |
Yes | |
| Geographic (Local) For Individuals | Proof of personal address within the prefix area in ES Proof of ID |
- Utility Bill (within 6 months) - ID card (front + back page) - Passport |
Yes | |
| National and Toll-Free For Business | Proof of business Proof of business address in ES |
- Spanish business registration - Utility Bill - Rent Receipt |
No | Spanish Toll-Free and National numbers cannot be reached from outside the country |
| National and Toll-Free For Individuals | Proof of personal address in ES Proof of ID |
- Utility Bill (within 6 months) - ID card (front + back page) - Passport |
No | Spanish Toll-Free and National numbers cannot be reached from outside the country |
| Mobile | First Name / Business name Last Name (only if person) VAT number (NIE or NIF) Business or personal address in Spain |
No documentation required | No | No SMS Available |
🇸🇪 Sweden
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Proof of business Address in Sweden |
Business registration Invoice with less than 6 months |
Yes | Carrier can request additional documentation as part of Spam/Fraud Prevention program |
| National | Proof of business Address |
Business registration Invoice with less than 6 months |
No | Carrier can request additional documentation as part of Spam/Fraud Prevention program. Limited outbound capabilities |
| Toll-Free | Proof of business Address in Sweden |
Business registration Invoice with less than 6 months |
No | Carrier can request additional documentation as part of Spam/Fraud Prevention program. Limited outbound capabilities |
| Mobile | Proof of business Address in Sweden |
Business registration Invoice with less than 6 months |
No | No SMS. Carrier can request additional documentation as part of Spam/Fraud Prevention program |
🇨🇭 Switzerland
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Local address in country | Business registration Invoice with less than 6 months |
Yes |
🇬🇧 United Kingdom
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | Proof of business Business address (worldwide) |
Business registration Invoice showing address with less than 6 months |
Yes | |
| National | Proof of business Business address (worldwide) |
Business registration Invoice showing address with less than 6 months |
No | |
| Toll-Free | Proof of business Business address (worldwide) |
Business registration Invoice showing address with less than 6 months |
No | |
| Mobile | Proof of business 1. Business Name 2. Worldwide Business Address of the company 3. Emergency address (if different) 4. Business Registration Number 5. Company Website Address 6. Authorised Representative Name 7. Authorised Representative Phone Number 8. Authorised Representative Email Address |
- excerpt from the commercial register - business registration |
Yes |
🇺🇸 United States
| Number Type | Required Info | Acceptable Documentation | Available on Self-service? | Notes/Limitations |
|---|---|---|---|---|
| Geographic (Local) | None | None | Yes | |
| Toll-Free | None | None | Yes |
📚 Learn more about number types